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How do I enable Voicemail Transcription?

Add Voicemail Transcription under Settings > Extras, then turn it on in the Extension’s Edit screen.

Voicemail Transcription converts your voicemails into text, making it easier to read messages instead of listening to them. Follow these simple steps to enable this feature:

Step 1: Add Voicemail Transcription to Your Account

  • Go to Settings > Extras.

  • Enable the Voicemail Transcription toggle.

Step 2: Enable Voicemail Transcription for an Extension

  • Click Extensions

  • Click Edit next to the extension you want to enable it for.​

  • Scroll down the Services section

  • Toggle Voicemail Transcription ON.

  • Save

That's it! Your voicemails will now be transcribed and included in your voicemail email notifications.

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