Provisioning Core Services
IP addresses and domain names
IP Addresses
We suggest customers open up inbound and outbound access to these ranges:
208.89.105.253
216.93.246.0/24
69.90.51.0/24
199.180.223.109
45.55.33.77
157.230.238.197
45.33.70.196
45.33.71.83
159.65.107.252
45.33.14.21
159.89.122.218
167.71.237.189
172.104.226.108
139.162.250.71
DNS Names
The DNS names associated with the services are:
sip.unitelvoice.com (for Voice media and signaling)
login.softphone.com (for client provisioning)
sip.softphone.com (for Voice media and signaling)
im.bria-x.com, im1.bria-x.com, im-acs1.bria-x.com, acs1-b1.bria-x.com, acs1-b2.bria-x.com, acs1-b3.bria-x.com, acs1-b4.bria-x.com, acs1-b5.bria-x.com (for Team Messaging).
logging.softphone.com (for user services)
hda.softphone.com (for Help Desk Assistant)
sync.bria-x.com (for the Sync service)
screensharing.softphone.com (for screen sharing)
uem.bria-x.com (for gathering call statistics)
docs.counterpath.com (for documentation)
Ports
Ports for Core Services
All traffic for these ports is HTTPS.
Port | Description | Access |
443 | Client provisioning and licensing | All clients need to be able to reach this port. |
Push | This is as specified by Apple APNs / Google FCM. |
|
18082 | User Services that includes: | All clients need to be able to reach this port. |
18889 | Stretto Sync (Syncs instant messages and call history sent/received between all clients) | All clients need to be able to reach this port. |
Ports for XMPP
Port | Description | Access |
1080 | The standard port for SOCK5 proxy which enables XMPP file transfer. | All clients need to be able to reach this port. |
5222 | The standard port for XMPP - Client to Server connections | All clients need to be able to reach this port. |
18889 | Stretto Sync (Syncs instant messages and call history sent/received between all clients) | All clients need to be able to reach this port. |
Screenshare Servers
IP Addresses
DNS name | IP Address |
screensharing.softphone.com | 34.98.109.124 |
Additional IP addresses:
35.203.69.154
35.232.101.44
35.246.61.224
35.246.101.218
Ports for the screen share service
443 for desktop
9005 for mobile apps/web browser access
49152:65535 (UDP)
Collaboration Servers (Office-Plus plan only)
IP addresses and domain names
Controllers and Related Servers
DNS name | IP address |
stretto.cloudprovisioning.com | 216.93.246.36 |
collab.cloudprovisioning.com | 216.93.246.134 |
imp.softphone.com | 216.93.246.136 |
screensharing.softphone.com | 34.98.109.124 |
DNS Names
The DNS names associated with the services are:
login.softphone.com (for client provisioning)
sip.softphone.com (for Team Voice SIP media and signaling)
im.bria-x.com, im1.bria-x.com, im-acs1.bria-x.com, acs1-b1.bria-x.com, acs1-b2.bria-x.com, acs1-b3.bria-x.com, acs1-b4.bria-x.com, acs1-b5.bria-x.com (for Team Messaging).
logging.softphone.com (for user services)
hda.softphone.com (for Help Desk Assistant)
sync.bria-x.com (for the Sync service)
screensharing.softphone.com (for screen sharing)
uem.bria-x.com (for gathering call statistics)
docs.counterpath.com (for documentation)
Ports
Ports for Collaboration Service
All ports are TCP unless otherwise mentioned.
443
5060
5061
5291 (WSS for guest collab chat access)
7443
8082
9005 for screenshare with mobile apps and web browser access
16384:32770 (TCP and UDP for RTP)
49152:65535 (UDP)