SMS Toll Free Texting
How SMS Toll Free Texting Works
10 articles
Does Unitel Voice offer SMS toll-free texting and 10DLC texting?$2.50/month includes business texting for both toll-free numbers and local (10DLC) numbers. Great for one-to-one messaging (not bulk texting).
How long does it take to add toll free texting to my service?Texting activation takes 7–10 business days due to carrier review. You’ll get an email once approved.
Can I send out a text message to a group of people?No, Unitel Voice business texting is for one-to-one communication only.
What is SMS texting?SMS texting lets you send and receive one-to-one texts using your Unitel Voice number via an app.
Do I have to use a Unitel Voice number service to enable SMS texting?SMS texting requires an active Unitel Voice number to receive SMS text messages and is not available as a standalone service.
Can I keep my current toll free number with my current provider?SMS texting is only available with a Unitel Voice toll-free number—it cannot be used with numbers from other providers.
Why is toll free SMS texting useful for customer support teams?Toll-free SMS lets customers text your support team for quick, convenient help—reducing calls and improving satisfaction.
Can I send an image when texting?Yes, Unitel Voice supports MMS, but image size is limited to 1 MB—larger or high-quality files should be sent via email instead.
Can I receive messages from a shortcode?Unitel Voice cannot guarantee delivery for inbound messages from shortcodes due to carrier restrictions.
Why is SMS toll free texting useful for sales and marketing teams?SMS toll-free texting gives sales and marketing teams a fast, direct way to engage leads, run promotions, and boost conversions.
