With Unitel Voice, you own your phone number(s)—you’re not renting them, and there’s no contract locking you in.
You are the valid owner of your toll-free or local number(s) as long as your account is in good standing (i.e., no outstanding balances).
You can transfer (port) your number to another provider anytime—with no fees and no restrictions.
Important Porting Requirements:
Your number must remain active until the porting process is complete.
Phone numbers require active service to remain assigned to you—canceling before porting may result in losing your number.
Ensure that your toll-free number is active with your current provider before initiating the porting process as inactive numbers cannot be ported.- Wait for confirmation that your number has been successfully ported before canceling your current service. Canceling too early can disrupt the porting process.
Your account details, including the number being ported, must match the records held by your current provider. Any mismatch could delay the process.- Avoid making changes to your service details or terminating contracts prematurely before the porting process is confirmed complete.
You can cancel your account or transfer your number to another provider anytime without penalties.
Before initiating the porting process, prepare all necessary documentation, such as recent bills and account credentials.
Ensure that your toll-free number is in good standing with the current provider before initiating the request.
Be responsive to the porting team's notifications to address any issues promptly.- Regularly check your email as Unitel Voice will keep you updated on the progress of the porting process and require input for next steps.
ⓘ Still confused? Having trouble?
If you're planning to port out from Unitel Voice, once the porting is confirmed with the new provider, our system automatically schedules your service cancellation to prevent any downtime. Your cooperation during the authorization steps is crucial.
Contact us at [email protected], call 855-888-6423 x2, or Chat with us online.
We're here to help!