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Account Management

Details About Managing the Account

39 articles

Billing

Billing information

What's the difference between Incoming Minutes and Outgoing Minutes?Check incoming and outgoing minutes in your dashboard under Settings > Account. No double billing.
How do I update my billing info?Billing access is restricted to Master Admin or Billing Admin users. Update info under Settings > Billing.
Why Is My First Invoice Higher Than Expected?Your first invoice includes past and future charges.
How do I access my Invoice?To access invoices, check email notifications or download them from the dashboard under Settings > Billing.
What are the acceptable forms of payment?Unitel Voice only accepts credit card payments (Visa, Mastercard, American Express, Discover) at this time.
How do I update the billing name on my account?To update your billing name, email [email protected] or submit a request online.
What is a credit limit warning?If you're approaching your credit limit, make a one-time payment via Settings > Billing to avoid service interruption.
What is the difference between billed annually and billed monthly?Unitel Voice offers monthly and annual billing, with annual plans offering a discount.
Why am I getting charged monthly when I signed up for annual billing?Add-ons for annual billing are charged separately.
How do I change my plans between monthly billing and annual billing?Contact support to switch between monthly and annual billing.
What fees are added to Unitel Voice's plans?Unitel Voice charges a Carrier Recovery Fee for compliance with telecom regulations.
What is the Carrier Recovery Fee?The Carrier Recovery Fee helps cover telecom compliance costs, including federal fees and charges.
What does STIR/SHAKEN mean?STIR/SHAKEN helps prevent caller ID spoofing by verifying call authenticity through a digital signature.
Why do I have a negative amount in my Account Balance?A negative account balance means you have a credit, often due to taxes not yet applied during the first 30 days.