Calls

Placing a voice or video call

You can place a voice or video call from almost anywhere in the UniTel Voice Office app. If you know the number, you can place a call using the di...

Placing a second call

When you have one call established, you can place that call on hold and make a second call. For further instructions on placing a second call.

Handling an incoming call

The way an incoming call appears depends on your Preferences for incoming calls and the OS of your device. On devices running OS 7 or lower, the ...

Enabling auto answer

You can turn on Auto Answer so the call is automatically answered by UniTel Voice after a specified period of time with no user intervention. Auto...

Disabling call waiting

You can turn on Disable Call Waiting so active calls are not interrupted by incoming calls. You can enable this feature during a call and it will ...

Handling a video call

When the remote party places a video call, you see their video on UniTel Voice when you answer the call. You can send your video, stop sending you...

Transferring a call

Calls can be transferred to a target in two ways. In an attended transfer, the first party speaks to the target before transferring the call. In a...

Recording a call

When you record a call, UniTel Voice plays a call recording tone to the remote party when the recording starts. You can record a video call, but ...

Call Audio

UniTel Voice can play audio through the Android device, over the speaker phone, or through supported accessories. If you only have two audio outp...

Merging & splitting calls

When you have two calls established, you can merge the two calls into a three-way conference call. You can split the conference call back into two...