How Do I Configure the Polycom SoundPoint IP 550 Desk Phone?

Connect Provided Network Cable to port on bottom of device labeled “LAN”

Connect Power cord to port on bottom of device

Connected Cables should look like image below:
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With the power cord connected, the Device will boot/power-up. After initializing, you should see info displayed on the LCD screen. Confirm device is powered on before continuing to next step.

Press Menu button on right-side of phone.

Press 2 for Status

Press 2 for Network

Press 1 for TCP/IP Parameters

Note the value of IP: _________________
i.e. 192.168.1.201 (one-nine-two-dot-one-six-eight-dot-one-dot-two-zero-one)

From your computer open a web browser

Please enter this into your web browser at the top of the page. An example is 192.168.1.201

The default username is admin and password is 456

In top navigation, navigate to Settings -> Provisioning Server

Update Server Type to: https

Server Address: http://208.89.105.252

Update field “Server User” removing anything populated in field

Update field “Server Password” removing anything populated in field

At bottom of screen click Save

If prompted to save configuration changes click Yes

Your device will restart 1 or more times while the Device is re-provisioned to the new settings. During this time the lights on your device will go blank / blink. When the device is ready, the Line1 indicator light should be solid Green.

Press Menu button on right-side of phone.

Press 2 for Status

Press 2 for Network

Press 2 for Ethernet

Note the value of “MAC”: _____________________
i.e. 00:04:F4:1C:3A:2C

Press Menu button on right-side of phone.

Press 2 for Status

Press 1 for Platform

Press 1 for Phone

Note the value of “S/N”: _____________________
0004f24c2e3a

Send S/N and MAC information to support to finish the buildout.

Place test call to an “Off-Network” number to confirm calls complete.

Place test call to an “On-Network” number such as another Employees Extension.