Setup 4: Single User - Welcome Greeting - Ring Mobile App

Recommended for Office Setups

Office setups often involve desktop softphones and IP phones, which can be more complex to configure.

We strongly recommend scheduling a free setup session so our team can walk you through everything and ensure it’s set up correctly.

Schedule online: www.unitelvoice.com/schedule
Or call: 855-888-6423 x2 (Mon–Fri, 8am–5pm CT)

Our Customer Care Team is happy to assist you every step of the way.

Overview

In this setup, your Unitel Voice number will forward incoming calls to your welcome greeting. After the greeting plays, callers will be routed to your mobile app.

The setup involves three main steps:

Create an employee extension ringing the mobile app
Add the employee extension to Department Extension 0
Record and upload your main greeting

Step 1: Create Employee Extensions

1. Navigate to Extensions

Log in to your phone system.
Go to Extensions.
Select the Add Icon on the Employee Extension list.

2. Enter Personal Details

Enter the employee’s Name.
Enter their Email Address.

3. Configure Services

Under Services, you can control how the extension handles calls.

Options include:

Required setup:

Turn Mobile App ON. (Mobile App toggle must be enabled to add an app, desktop softphone, or IP Phone.)
Turn Forwarding OFF.
Keep Voicemail ON.
Scroll down to the Mobile App section...

4. Configure Mobile App Access

In the Mobile App section, you’ll see a purple box with a link to the Device Setup Form.

You’ll need to complete this form to:

Set up the mobile app and/or desktop softphone for each employee extension
Order new IP phones
Connect supported existing IP phones

Once submitted, you’ll receive the login credentials for the devices you’re setting up.

**IMPORTANT: If you open the Device Setup Form now, be sure to return here afterward to finish setting up your full phone system.

Here's a quick video on the Setting Up Devices.

5. Set Permissions

Scroll down to the Permissions section
Enable the Admin toggle to gain complete access to the phone system from this extension.
Enable the Billing toggle to access billing from this extension.

6. Save the Extension

Go to the Other options section
Adjust the timezone if necessary.
Click Save.

Step 2: Add Your Employee Extension to Department Extension 0

By default, your phone system forwards callers to Department Extension 0 after the main greeting.

1. Add Your Employee Extension to the Department 0

Delete the default forwarding number from the list 🗑️
Under Forwarding Settings, select Add Forwarding Number.
Enter your Name.
Select your employee extension from the dropdown menu.
Click ADD.

2: Adjust Extension Forwarding Settings

Select the Edit Icon in the employee extension. There are several additional settings you can and should adjust:

Ring Time - We recommend adjusting to 15 seconds
Display Number & Name Prefix (Optional): This will show a caller ID label when calling your own team. We recommend entering the 3-digit extension number in the Display number prefix and entering the Name in the Display name prefix. External devices may not display these settings, and they may vary depending on the user's carrier.
Active Hours (Optional): Set the days and times that the extension should receive calls. We recommend leaving it set to Always unless you have specific time-of-day requirements. Click here for more details.
Announcement Type: Leave as Unannounced (only for specific setups)
Click OK

3. Configure Voicemail

Select Custom to record or upload a voicemail greeting.
Select Copy to activate voicemail notifications. Then enter the email address you wish to receive voicemail messages.

Note: In the next step, we'll show you an option to use our Voice Talent Studio to get a professional recording for your welcome greeting and department voicemail.

4. Save Extension:

Optional:

Ignore the Dial-by-Name directory settings for now.
Ignore the Permissions settings for now.
Adjust the timezone if needed.

Click Save.

Step 3: Configure the Main Greeting

Your Main Greeting is the first impression callers have of your business. By default, the system plays a generic main greeting. We want to record and upload a custom greeting to create a more professional experience.

Your Greeting could sound something like this:

"Thank you for calling ABC Company. Please press zero or remain on the line to reach the next available representative."

Pro Tip: Include instructions like “Press 0 or stay on the line for the next available representative.” This allows callers to press 0 for immediate routing. Otherwise, the system waits briefly for input, which can cause a short delay before the call is routed automatically.

1. Navigate to Greeting Settings

Go to Settings.
Select Greetings.

2. Add a Custom Main Greeting

You have three options:

Option 1: Use our systems recording tool

Option 2: Upload an audio file

Tip: For better audio editing control, you may record greetings using:

Voice Memos (iPhone)
Voice Recorder (Android)

Option 3: Use Voice Talent Studio

Visit: https://studio.unitelvoice.com

There you can order professional recordings for:

Main greeting
Department voicemail greetings
After-hours greetings

Pro Tip: We recommend using our built-in recording tool or uploading an audio file to get a greeting up and running right away. Then, visit our Voice Talent Studio to order a professionally recorded greeting—we’ll have it ready and uploaded for you within just a few days.