Recommended for Office Setups
Office setups often involve desktop softphones and IP phones, which can be more complex to configure.
We strongly recommend scheduling a free setup session so our team can walk you through everything and ensure it’s set up correctly.
Schedule online: www.unitelvoice.com/schedule
Or call: 855-888-6423 x2 (Mon–Fri, 8am–5pm CT)
Our Customer Care Team is happy to assist you every step of the way.
Overview
In this setup, your Unitel Voice number will forward incoming calls directly to the appropriate team or ring-group of employee extensions.
The setup involves three main steps:
Create your employee extension forwarding to the mobile app
Forward your phone number to your employee extension
Change your On-Hold Music to Ringtone
Step 1: Create Your Employee Extension
1. Navigate to Extensions
Log in to your phone system.
Go to Extensions.
Select the Add Icon on the Employee Extension list.
2. Enter Personal Details
Enter the employee’s Name.
Enter their Email Address.
3. Configure Services
Under Services, you can control how the extension handles calls.
Options include:
Required setup:
Turn Mobile App ON. (Mobile App toggle must be enabled to add an app, desktop softphone, or IP Phone.)
Turn Forwarding OFF.
Keep Voicemail ON.
Scroll down to the Mobile App section...
4. Configure Mobile App Access
In the Mobile App section, you’ll see a purple box with a link to the Device Setup Form.
You’ll need to complete this form to:
Set up the mobile app and/or desktop softphone for each employee extension
Order new IP phones
Connect supported existing IP phones
Once submitted, you’ll receive the login credentials for the devices you’re setting up.
**IMPORTANT: If you open the Device Setup Form now, be sure to return here afterward to finish setting up your full phone system.
5. Customize Voicemail
Go to the Voicemail settings section, and click Custom
Record a voicemail greeting using your computer’s microphone or upload a recorded file.
Under Voicemail to email notification, leave the setting as Copy.
Enter the email address where voicemail messages should be forwarded.
Tip: For better audio editing control, you may record greetings using:
Voice Memos (iPhone)
Voice Recorder (Android)
Upload the finished file to the voicemail settings.
6. Set Permissions
Scroll down to the Permissions section
Enable the Admin toggle to gain complete access to the phone system from this extension.
Enable the Billing toggle to access billing from this extension.
7. Save the Extension
Go to the Other options section
Adjust the timezone if necessary.
Click Save.
Step 2: Forward Phone Number to Employee Extension 700
By default, your phone system forwards callers to the main greeting. We'll adjust it to forward directly to Extension 700.
1. Navigate to Phone Numbers
Go to Settings and then select Phone Numbers.
2. Edit Phone Number Settings
Select Transfer to extension, it will automatically save.
Change the chosen extension from Department 0 to your employee extension (Probably Extension 700) by selecting the Edit Icon and choosing your employee extension from the dropdown menu.
Save the settings.
Step 3: Change On-Hold Music to Ringtone
Our callers will not hear a main greeting. We want them to hear a ringtone as the call rings your mobile app.
1. Navigate to Music On Hold
Go to Settings.
Select Music on hold.
Select Ringtone. The settings will automatically save.
✅ Setup Complete
Your phone system will now:
Forward callers directly to your Employee Extension
Your employee extension will send calls to your Mobile App