Misc. Questions
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What is the Unitel Phone System?
The Unitel Phone System helps your small business sound more professional and stay connected. With a local or toll-free number, extensions, call f...
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Do I need to install new phone lines or equipment?
No, you don't have to, but you have the option to add physical IP devices on our Office plan. Unitel offers a virtual phone system that works ...
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Does Unitel completely replace my existing telephone service?
It can, but certainly doesn't have to. Most customers use the Unitel phone system with an app on their iPhone or Android device or simply for...
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Do I have to sign a contract?
No. There are no contracts and no long-term commitments. This is a month-to-month service that you can cancel at any time. If you would like to c...
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Does Unitel have any setup fees, cancellation fees, activation fees, or porting fees?
Nope! There are no setup fees, cancelation fees, activation fees, or porting fees whatsoever. No contracts are locking you in, either. You own yo...
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Where are your data centers located?
Unitel’s Solutions are hosted in highly available, redundant, and secure data centers. Our primary facility is located in Newark, with additional ...
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Can I keep my existing number and use it as my Unitel phone number?
Yes. You can transfer your local or toll-free number to Unitel at no charge. During the number selection step in the signup process, there will be...
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Who owns the numbers that are assigned to me by Unitel and can I port or transfer them?
With Unitel, you are not renting your number or under any contract that locks you in. You are the valid owner of your number(s) as long as you are...
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Do you offer SIP Trunking?
If you are interested in SIP Trunking, please visit https://www.unitelvoice.com/sip-trunking/. Or, you can email our Sales Department with yo...
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Is Unitel HIPAA Compliant?
Unitel follows HIPAA compliance - best practices. However, we cannot be a HIPAA-certified provider due to our voicemail notification emails having...
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Can my Unitel phone number receive a call from an international number?
TOLL-FREE NUMBERS Countries not on the North American dialing plan (United States, Canada, Puerto Rico, Guam, and U.S. Virgin Islands) cannot call...
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How many concurrent calls can the system handle at once?
There is no limitation on the number of concurrent calls the system can handle. Your Unitel system can handle as many concurrent calls as the fo...
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Does your network have a disaster recovery plan? Is it redundant?
Our softswitch and billing platform is hosted within a highly available, redundant and secure datacenter located in New York. The location's ...
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Does my Unitel service include international calling?
We're sorry, but current Unitel plans do not allow international termination. If you are interested in international calling, please email us ...
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Do I have to get a toll free number or can I use a local number?
No, you do not have to get a toll-free number. We have local numbers available in most US cities. Local numbers can be searched by city or area co...
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Is the Unitel Virtual Office Phone System easy to set up?
Yes! We provide multiple ways to help you set up your phone system. Getting Started Guide Get a quick tour of how our virtual phone system works...
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How does international calling work with Unitel?
NUMBERS We ONLY provide USA and Canadian numbers. We do NOT provide any international numbers. INBOUND Our toll-free numbers cannot receive...
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Why am I no longer receiving my voicemail notifications in my email inbox?
Summary Unitel recently became aware of some customers reporting they are not receiving notification emails for their Voicemail, Fax, or Billi...
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Do you offer 411 Service?
Yes. You can setup your local number in the 411 directory. After you enroll, customers can dial 411 and your business name and address will be pu...
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What is 411?
Some customers want to enable 411 with their Unitel service. 411 allows consumers to dial '411' and ask an operator for the phone number o...