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How do I contact support?
Can I limit my Employees from viewing my account/billing information?
How do I update my "Account" email address?
How do I manage my Master Admin Login?
How do I cancel my account?
Can I upgrade or downgrade between plans at any time?
How do I know what plan I'm on?
What's the difference between Incoming Minutes and Outgoing Minutes?
How do I update my billing info?
Why is my first invoice so high?
How do I access my Invoice?
Does making an outbound call use my minutes?
What if I go over my plan’s allotted minutes? How will I be charged?
How do you bill for partial minutes used?
Do unused minutes rollover?
How is my service billed?
How is my overage calculated?
Do you accept PayPal?
What are the acceptable forms of payment?
How do I update the billing name on my account?
What is a credit limit warning?
What is the difference between billed annually and billed monthly?
Why am I getting charged monthly when I signed up for annual billing?
How do I change my plans between monthly billing and annual billing?
What fees are added to Unitel's plans?
What is the Carrier Recovery Fee?
What is the Anti-Spam Recovery Fee?
What does STIR/SHAKEN mean?
Why do I have a negative amount in my Account Balance?
Where can I download an offline Credit Card Authorization Form?
Where can I download a Toll Free Only Signup Form?
Where can I download a Toll Free Authorization Form?
Where can I download a Text Enablement Escalation Submission Form?
What is the Unitel Phone System?
Do I need to install new phone lines or equipment?
Does Unitel completely replace my existing telephone service?
Do I have to sign a contract?
Does Unitel have any setup fees, cancellation fees, activation fees, or porting fees?
Where are your data centers located?
Can I keep my existing number and use it as my Unitel phone number?
Who owns the numbers that are assigned to me by Unitel and can I port or transfer them?
Do you offer SIP Trunking?
Is Unitel HIPAA Compliant?
Can my Unitel phone number receive a call from an international number?
How many concurrent calls can the system handle at once?
Does your network have a disaster recovery plan? Is it redundant?
Does my Unitel service include international calling?
Do I have to get a toll free number or can I use a local number?
Is the Unitel Virtual Office Phone System easy to set up?
How does international calling work with Unitel?
Why am I no longer receiving my voicemail notifications in my email inbox?
Do you offer 411 Service?
What is 411?