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Account Management
Account
How do I contact support?
Can I limit my Employees from viewing my account/billing information?
How do I update my "Account" email address?
How do I manage my Master Admin Login?
How do I cancel my account?
Can I upgrade or downgrade between plans at any time?
How do I know what plan I'm on?
Password Reset Guide
Billing
What's the difference between Incoming Minutes and Outgoing Minutes?
How do I update my billing info?
Why Is My First Invoice Higher Than Expected?
How do I access my Invoice?
What if I go over my plan’s allotted minutes? How will I be charged?
How do you bill for partial minutes used?
How is my overage calculated?
Do you accept PayPal?
What are the acceptable forms of payment?
How do I update the billing name on my account?
What is a credit limit warning?
What is the difference between billed annually and billed monthly?
Why am I getting charged monthly when I signed up for annual billing?
How do I change my plans between monthly billing and annual billing?
What fees are added to Unitel Voice's plans?
What is the Carrier Recovery Fee?
What does STIR/SHAKEN mean?
Why do I have a negative amount in my Account Balance?
Forms
Where can I download an offline Credit Card Authorization Form?
Where can I download a Toll Free Only Signup Form?
Where can I download a Toll Free Authorization Form?
Where can I download a Text Enablement Escalation Submission Form?
FAQs
Misc. Questions
What is the Unitel Voice Phone System?
Do I need to install new phone lines or equipment?
Does Unitel Voice completely replace my existing telephone service?
Do I have to sign a contract?
Does Unitel Voice have any setup fees, cancellation fees, activation fees, or porting fees?
Where are your data centers located?
Can I keep my existing number and use it as my Unitel Voice phone number?
Who owns the numbers that are assigned to me by Unitel Voice and can I port or transfer them?
Do you offer SIP Trunking?
Is Unitel Voice HIPAA Compliant?
Can my Unitel Voice phone number receive a call from an international number?
How many concurrent calls can the system handle at once?
Do I have to get a toll free number or can I use a local number?
Is the Unitel Virtual Office Phone System easy to set up?
Do you have a 30-day money back guarantee?
How does international calling work with Unitel?
Do you offer 411 Service?
What is 411?