Dial-By-Name Directory

What is the Dial-by-Name Directory?

The Dial-by-Name Directory allows callers to use the keypad to find an Employee Extension based on the employee's last name. Callers are prom...

How do I setup my Dial-by-Name Directory?

Employee Extensions are not automatically included in the Dial-by-Name Directory. To include an extension in the Directory, follow these steps: ...

How do I record the name in my Dial-by-Name Directory?

When creating the Employee Extension, navigate to the "Recorded Extension Name" setting. Select "Add your own greeting" and r...

Why isn’t my extension included in the Dial-by-Name Directory?

Employee Extensions are not automatically included in the Dial-by-Name Directory.  To activate an extension, Click EDIT next to Extension 8, and ...