What is the Dial-by-Name Directory?

Modified on: Fri, 31 Jan, 2025 at 1:55 PM

Dial-by-Name Directory

The Dial-by-Name Directory allows callers to find an Employee Extension by entering the first three letters of an employee's last name on their keypad. If there is a match, a recording of the employee's name will play, and the extension will be provided. The caller can then transfer directly to that extension.

The Dial-by-Name Directory is always set to Extension 8 and is managed within the Extensions section.

Special Notes:

Employee Extensions Not Automatically Included
Employee extensions are not automatically included in the Dial-by-Name Directory. To include an extension, you need to activate it. To do this, go to Extension 8, click Edit, and ensure the checkbox is enabled.
Employee Name Recording
The recording of the employee’s name is managed in the Employee Extension’s settings. To record or upload the name:
- Click Edit on the employee extension.
- Navigate to Recorded Extension Name.
- Here, you can upload or record the name for the extension.

ⓘ Still confused? Having trouble?

We're here to help!

Did you find it helpful? Yes No