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What are Extensions?
How to set up Employee Extensions (Users)
How to set up Department Extensions (Groups)
How do I manage my Employee (User) Extension Login?
How do I update the permissions of my Employee Extension User?
The “Delete” button missing for one of my extensions?
What is the "Ring for..." field?
Custom Call Forwarding Schedules
How to set up Employee Extensions (Users)
What is the Dial-by-Name Directory?
How do I setup my Dial-by-Name Directory?
How do I record the name in my Dial-by-Name Directory?
Why isn’t my extension included in the Dial-by-Name Directory?
What are Greetings?
Setting Up The Main Greeting
How to set up a Voicemail Greeting
How to set up an After-Hours Greeting
Custom Business Hours Schedule For After-Hours Greeting
What is the maximum file size I can upload for my greeting?
Why am I unable to record my own greeting from my Apple iOS device?
Voice Talent Studio
What is the Voice Talent Studio?
How much is a professional voice talent recording?
How does call forwarding work?
Where can I forward my calls?
What is the Difference between Announced and Unannounced Calls?
What is my Inbox?
How does voicemail work?
How do I set up voicemail box?
I want to use my own device's voicemail.
How do I prevent my voicemails from going to my spam folder?
How many voicemails can my inbox hold?
How long are my voicemail messages stored?
How are voicemails deleted?
What are call logs and how do they work?
How long are my Call Logs stored?
How do I add additional numbers to my account?
How do I transfer Additional Numbers to Unitel?
Can I request a specific vanity toll free number?
Can I buy a toll free number from another company and use it with Unitel?
How much does it cost to add an additional number to my account?
If I add an additional number to my account, can I track calls on that number separately?
If I add an additional number to my account, can I forward it to it's own extension?
What is a Number Tag and how are they used?
Why can't I add any more numbers to my account?
Managing Phone Number Settings
How do I send faxes?
How do I receive faxes?
Can I send and receive faxes?
Does sending and receiving use my plan's minutes?
What are the different file formats supported when faxing out?
Which of my users can access Inbound Faxes?
Where do I manage my inbound fax notification email & settings?
How do I configure FaxOut Caller ID
What is Settings?
Why is my Settings Menu missing?
Music On Hold
What is Music On hold and how does it work?
I want callers to hear a ringtone, not music.
What is the Dial-Out feature?
How do I make outbound calls with Dial-Out?
What is the Dial Out Access Number?
Do I need to dial a '1' when making an outbound call?
What is call announcement and how does it work?
What is call blocking and how does it work?
Caller ID Display
How can I change my caller ID display so my incoming call displays my Unitel phone number?
How do I make outbound calls so the person I am calling sees my Unitel phone number as my caller ID?
How can I tell if an incoming call is a personal call or a call forwarding from my Unitel Phone Number?
My caller ID setting is set to "Virtual Office Number." Why is a strange number appearing instead?
Why do my calls say 'Spam Likely'?
How do I update the email address where I receive my voicemails?
Can I receive text messages for voicemail notifications?
What is call recording?
How do I enable Call Recording?
How do I listen to my recorded calls?
Why don't I see my recorded calls?
Conference Calling vs Web Meetings?
How do I enable Conference Calling?
How do I create a Conference Room?
How many Conference Rooms can I create?
Where are my recorded Conference Calls?
Do participants have any additional controls during a conference call?
Do moderators have any additional controls during a Conference Call?
How do I use the Unitel Conference Service?
How many callers can each Conference Room handle?
How are Conference Calls Rated / Billed?
What are the different options for Conference Rooms
What is Voicemail Transcription?
How do I enable Voicemail Transcription?
How much does Voicemail Transcription cost?
SMS Toll Free Texting
Does Unitel offer SMS toll free texting?
How long does it take to add toll free texting to my service?
Can I send out a text message to a group of people?
Can a toll free number send or receive text messages from a cell phone?
What is SMS toll free texting?
How does toll free text messaging work?
How much does SMS toll free number texting cost?
Do I have to use Unitel's toll free number service to enable SMS texting?
Can I keep my current toll free number with my current provider?
Why is toll free SMS texting useful for customer support teams?
Why is SMS toll free texting useful for sales and marketing teams?
Who uses toll free SMS texting now?
What are the benefits of SMS toll free texting service?
How do I send an outbound text?
Can I send an image when texting?
How do I update the email destination for text messages?
How do I add an additional email to receive text messages?
Can I receive messages from a shortcode?
How do I delete or remove users from receiving text messages?
Error: “Fail: not from a valid long-code” when replying to a text?
What is TXT Relay?
What is External ID?
What is a Distribution List?
What is a Quick Reply?