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Call Recording

  • What is call recording?

    Call Recording allows you to record calls. Once this Extra is added, you can enable Call Recording per extension on the Extensions screen. When e...

    Modified on: Fri, 14 May, 2021 at 10:22 AM
  • How do I enable Call Recording?

    To enable the call recording feature, first you must enable it. 1. Click Settings 2. Click Extras 3. Click ENABLE in the Call Recording featur...

    Modified on: Fri, 25 Sep, 2020 at 1:18 PM
  • How do I listen to my recorded calls?

    *IMPORTANT: Recorded calls are only saved in your back-office for 60 days.  If you wish to retain the calls longer, you must download them to you...

    Modified on: Fri, 25 Sep, 2020 at 1:19 PM
  • Why don't I see my recorded calls?

    There are 2 reasons why you may not see your recorded calls: #1. Recorded calls can take up to 2 hours to appear in the portal.  #2. You do not...

    Modified on: Thu, 7 Oct, 2021 at 10:51 AM