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Call Recording

  • What is call recording?

    Call Recording allows you to record calls. Once this Extra is added, you can enable Call Recording per extension on the Extensions screen. When e...

    Modified on: Wed, 6 Sep, 2023 at 11:25 PM
  • How do I enable Call Recording?

    To use the call recording feature, you must add it to your account. 1. Click Settings 2. Click Extras 3. Click ENABLE in the Call Recording fe...

    Modified on: Wed, 6 Sep, 2023 at 11:27 PM
  • How do I listen to my recorded calls?

    *IMPORTANT: Recorded calls are only saved in your portal for 60 days.  If you wish to retain the calls longer, you must download them to your com...

    Modified on: Tue, 19 Dec, 2023 at 10:40 AM
  • Why don't I see my recorded calls?

    There are 3 reasons why you may not see your recorded calls: 1. Recorded calls can take up to 2 hours to appear in the portal.  2. You do not h...

    Modified on: Wed, 6 Sep, 2023 at 11:31 PM