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  3. Softphone - Windows & Mac

Getting Started

  • What is a Softphone?

    A softphone is a desktop app you download that lets you use your computer to make and receive phone calls. It's easy to set up using your Empl...

    Modified on: Tue, 29 Sep, 2020 at 12:59 PM
  • Setup & Login

    Important Notes: The username and password created at signup are different than your mobile app and softphone login.  The mobile app and softph...

    Modified on: Tue, 21 Sep, 2021 at 1:34 PM
  • Giving permissions to UniTel Voice (Mac)

    When using UniTel Voice with macOS Mojave or higher, UniTel Voice needs some of these permissions in order to access certain functions. UniTel Voi...

    Modified on: Fri, 13 Aug, 2021 at 9:01 AM
  • Using the softphone interface

    You can navigate in UnTel Voice using the icons on the resource panel and the UnTel Voice menu. You can rearrange the order of the icons on the r...

    Modified on: Fri, 13 Aug, 2021 at 9:18 AM
  • Configuring OS notifications

    UniTel Voice uses OS notifications. This section describes how to set these notifications. When you have configured the OS notifications, make su...

    Modified on: Tue, 31 Aug, 2021 at 3:00 PM
  • System Requirements for the Desktop Softphone

    What are the system requirements for the UniTel Voice Desktop Softphone (Mac and Windows)? The System Requirements for the UniTel Voice Desktop S...

    Modified on: Wed, 11 Oct, 2023 at 8:01 AM