Softphone - Windows & Mac

Getting Started

• What is a Softphone?
• Setup & Login
• Giving permissions to UniTel Voice (Mac)
• Using the softphone interface
• Configuring OS notifications
• System Requirements for the Desktop Softphone

Calls

• Placing an audio or video call
• Changing video options
• Placing simultaneous calls
• Handling an incoming call
• Enabling auto answer
• Disabling call waiting
• Transferring a call
• Forwarding a call
• Recording a call
• Ending a call

Voicemail

• Accessing Voicemail

Messaging

• Messaging
• Opening the Messages window
• Sending and receiving instant messages
• Sharing files
• Sending a screen capture
• Deleting instant messages
• Chat rooms
• Creating a chat room
• Joining a chat room
• Editing chat rooms
• Chat room notifications
• Sending and receiving messages in chat rooms
• Chat room members
• Leaving or deleting a chat room
• Working with messages

Presence

• Changing your status
• Viewing others’ status and status alerts

Screen Share

Contacts

• Viewing contacts
• Adding and exporting contacts
• Editing a contact
• Managing groups
• Favorites

History

• Viewing History
• Searching and filtering History
• Call recordings in History
• Exporting calls from History
• Deleting History

Troubleshooting

• Error 408
• Error 503
• Using UniTel Voice Diagnostics
• Ports, IP addresses, firewall rules to allow on your network for Desktop Softphone
• Error 403 Troubleshooting