Billing
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What's the difference between Incoming Minutes and Outgoing Minutes?
UniTel Voice will reflect both Incoming and Outgoing minutes, in the SETTINGS --> ACCOUNT section of your online dashboard. Incoming Minut...
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How do I update my billing info?
IMPORTANT: Billing is only available to the Administrator user created at signup or Users with the "Billing Admin" role assigned. ...
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Why is my first invoice so high?
Your first invoice can sometimes be confusing. UniTel Voice is a pre-paid service. You paid for the first month of service in advance, on the d...
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How do I access my Invoice?
How do I access my invoice / monthly statement? IMPORTANT: Billing is only available to the Administrator user created at signup or Users wit...
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Does making an outbound call use my minutes?
Yes. Making an outbound call does use your minutes.
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What if I go over my plan’s allotted minutes? How will I be charged?
Additional minutes refer to the minutes used over the included amount. The number of included minutes is dependent on your plan. If you go ov...
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How do you bill for partial minutes used?
We round partial minutes to the nearest 6-second increment with 18 second minimums. For example, a 10-second call would be billed for 18-seconds o...
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Do unused minutes rollover?
No. Unused minutes expire at the end of each billing cycle.
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How is my service billed?
We will charge your credit card each month on the anniversary of your sign-up date. We accept Visa, Mastercard, American Express and Discover.
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How is my overage calculated?
If you go over your plan’s allotted minutes, the usage will be billed at your plan's overage rate. Current Plans have an overage of 3.9¢ / m...
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Do you accept PayPal?
No. At this time, only credit card payments are accepted (Visa, Mastercard, American Express and Discover).
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What are the acceptable forms of payment?
We accept Visa, MasterCard, American Express, and Discover payments.
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How do I update the billing name on my account?
This information cannot be updated online for security reasons. If you need to change your billing name, please send an email to [email protected]
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What is a credit limit warning?
As a prepaid service, each account is only permitted a certain amount of overage before a mandatory payment must be made. If you receive an email...
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What is the difference between billed annually and billed monthly?
The monthly billing plan charges your payment method on the anniversary date you signed up, each month. For example, if you signed up on May 15, t...
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Why am I getting charged monthly when I signed up for annual billing?
If you signed up for annual billing, you most likely received a discounted rate when you paid for the service in advance for 1-year. However, if ...
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How do I change my plans between monthly billing and annual billing?
To change between monthly billing and annual billing, please contact our Support Team. Call 855-888-6423 x2 Email [email protected] Li...
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What fees are added to UniTel Voice's plans?
The Carrier Recovery Fee is a charge associated with the payment of government-imposed fees and to recover the costs of compliance with government...
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What is the Carrier Recovery Fee?
The Carrier Recovery Fee is a charge associated with the payment of government-imposed fees and to recover the costs of compliance with government...
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What is the Anti-Spam Recovery Fee?
The Anti-Spam Recovery Fee is a charge associated with the FCC's mandatory STIR/SHAKEN framework. The FCC requires that all providers certify ...
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What does STIR/SHAKEN mean?
STIR/SHAKEN is a framework of interconnected standards. STIR/SHAKEN are acronyms for the Secure Telephone Identity Revisited (STIR) and Signature-...
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Why do I have a negative amount in my Account Balance?
A negative amount in the Account Balance section reflects a credit balance. ***Special Note to customers who just signed up within 30 days*...