UniTel Voice will reflect both Incoming and Outgoing minutes, in the SETTINGS --> ACCOUNT section of your online dashboard. Incoming Minut...
IMPORTANT: Billing is only available to the Administrator user created at signup or Users with the "Billing Admin" role assigned. ...
Your first invoice can sometimes be confusing. UniTel Voice is a pre-paid service. You paid for the first month of service in advance, on the d...
How do I access my invoice / monthly statement? IMPORTANT: Billing is only available to the Administrator user created at signup or Users wit...
Yes. Making an outbound call does use your minutes.
Additional minutes refer to the minutes used over the included amount. The number of included minutes is dependent on your plan. If you go ov...
We round partial minutes to the nearest 6-second increment with 18 second minimums. For example, a 10-second call would be billed for 18-seconds o...
No. Unused minutes expire at the end of each billing cycle.
We will charge your credit card each month on the anniversary of your sign-up date. We accept Visa, Mastercard, American Express and Discover.
If you go over your plan’s allotted minutes, the usage will be billed at your plan's overage rate. Current Plans have an overage of 3.9¢ / m...
No. At this time, only credit card payments are accepted (Visa, Mastercard, American Express and Discover).
We accept Visa, MasterCard, American Express, and Discover payments.
This information cannot be updated online for security reasons. If you need to change your billing name, please send an email to [email protected]
As a prepaid service, each account is only permitted a certain amount of overage before a mandatory payment must be made. If you receive an email...
The monthly billing plan charges your payment method on the anniversary date you signed up, each month. For example, if you signed up on May 15, t...
If you signed up for annual billing, you most likely received a discounted rate when you paid for the service in advance for 1-year. However, if ...
To change between monthly billing and annual billing, please contact our Support Team. Call 855-888-6423 x2 Email [email protected] Li...
The Carrier Recovery Fee is a charge associated with the payment of government-imposed fees and to recover the costs of compliance with government...
The Carrier Recovery Fee is a charge associated with the payment of government-imposed fees and to recover the costs of compliance with government...
The Anti-Spam Recovery Fee is a charge associated with the FCC's mandatory STIR/SHAKEN framework. The FCC requires that all providers certify ...
STIR/SHAKEN is a framework of interconnected standards. STIR/SHAKEN are acronyms for the Secure Telephone Identity Revisited (STIR) and Signature-...
A negative amount in the Account Balance section reflects a credit balance. ***Special Note to customers who just signed up within 30 days*...