SMS Toll Free Texting

Does Unitel Voice offer SMS toll free texting?

Yes! You can either use our text-to-email solution, or we have a texting dashboard where you can manage your text messages. NOTE: This applicatio...

How long does it take to add toll free texting to my service?

After submitting your signup form(s), it may take 5-7 business days to be activated.  If you're approved or if we need further information, w...

Can I send out a text message to a group of people?

Yes. You must create a distribution list to send out a text message to a group.  Distribution lists have a maximum of 20 people.  You can add one...

Can a toll free number send or receive text messages from a cell phone?

Yes! Toll-free SMS text messaging is a new technology that only a handful of toll-free service providers (such as Unitel) are now offering. Only r...

What is SMS toll free texting?

SMS toll-free texting is a service by Unitel that allows you to receive and send text messages using your toll-free number. People can send an SMS...

How does toll free text messaging work?

You can enable toll-free number text messaging, which means people can send text messages (SMS or MMS) from their cell phones to your toll-free nu...

How much does SMS toll free number texting cost?

With Unitel, texting is just $8 dollars a month. For eight dollars a month, you can send and receive up to 500 text messages. If you go over your ...

Do I have to use Unitel Voice's toll free number service to enable SMS texting?

Yes. At this time, we do not offer texting as a standalone product. We apologize for any inconvenience.

Can I keep my current toll free number with my current provider?

No. At this time, we do not offer texting as a standalone product. We apologize for any inconvenience.

Why is toll free SMS texting useful for customer support teams?

Until recently, there were not a lot of numbers that could accept text messages. Texting is something that 75% of all phone users do. It's con...

Why is SMS toll free texting useful for sales and marketing teams?

Texting is perfect for running promotions and direct-response advertising campaigns.  Now more than ever, people use their cell phones to look...

Who uses toll free SMS texting now?

Toll-free texting is a relatively new technology, but it’s catching on quickly! Businesses from all walks of life use toll-free texting to communi...

What are the benefits of SMS toll free texting service?

SMS toll-free texting service gives your company another touch point to engage customers. It’s a fast, easy, affordable, and convenient way to com...

How do I send an outbound text?

The service is a text-to-email product.  When you receive a text message to your toll free number, you will receive an email.  To reply to the mes...

Can I send an image when texting?

As of June 1, 2018, Multimedia Messaging Service (MMS) is offered on Unitel's texting plans. MMS is a way to include multimedia content (pictu...

How do I update the email destination for text messages?

You have the ability to manage this in the portal. * Settings * User Profile * Click "Edit" * Edit the 'Email Addresses' fie...

How do I add an additional email to receive text messages?

Users do not have the ability to add additional emails or users in the Texting Portal.  If you would like an additional user to receive text messa...

Can I receive messages from a shortcode?

Yes. As of 1/1/2022, Unitel supports inbound messages from shortcodes. NOTE: Outbound messages TO shortcodes are not supported.

How do I delete or remove users from receiving text messages?

Users do not have the ability to add or delete users in the Texting Portal.  If you would like to delete/remove any additional users please send a...

Error: “Fail: not from a valid long-code” when replying to a text?

If you receive this error, it is most likely because you are not sending your reply from your email address on file. In order to reply, you must s...

What is TXT Relay?

TXT Relay is not currently supported. The ‘Mobile Phone for TXT Relay’ field and ‘Enable TXT Relay’ checkbox can be found under Settings, when ed...

What is External ID?

External ID is not currently supported. The ‘External ID’ field can be found under Settings, when editing the Agent information.

What is a Distribution List?

Distribution lists allow Agents to send a message to multiple mobile numbers simultaneously and can be named and saved for reuse. With regard to ...

What is a Quick Reply?

Quick Replies are saved, pre-written content that can be inserted easily into a message or note. When you create a Quick Reply, you may choose to ...