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Why is toll free SMS texting useful for customer support teams?

Up until recently, there were not a lot of numbers that could accept text messages. Texting is something that 75% of all phone users do. It's convenient, simple, fast, and easy. And texting is great for customer support teams. If a customer has a quick question they can text your support team for a quick answer. If a customer calls your number for help, instead of waiting on hold they could simply text.

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