SMS toll-free texting is a service that enables businesses to send and receive text messages using their toll-free numbers. Customers can text your toll-free number from their cell phones, and you can respond directly, facilitating efficient and convenient communication.
How Does SMS Toll-Free Texting Work?
- Customer Sends Text: A customer sends an SMS to your toll-free number.
- You Receive Message: The message is delivered to your designated email address or appears in your online texting dashboard.
- You Reply: You can respond via email or through the dashboard, and the customer receives your reply as a text from your toll-free number.
Benefits of SMS Toll-Free Texting
- Enhanced Customer Support: Allows customers to reach out with questions or concerns via text, providing a convenient alternative to phone calls.
- Marketing and Promotions: Facilitates running promotions where customers can text a keyword to receive discounts or participate in giveaways.
- Improved Accessibility: Offers customers an additional channel to interact with your business, catering to those who prefer texting over calling.
Getting Started with Unitel Voice
Unitel Voice offers SMS toll-free texting services that are easy to set up and use. You can choose between receiving texts via email or managing them through an online dashboard.
By leveraging SMS toll-free texting, businesses can enhance customer engagement, streamline support processes, and open new avenues for marketing initiatives.
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