After submitting your 10DLC or toll-free texting signup form, activation typically takes 7-10 business days.
Why Does It Take This Long?
Due to increased industry regulations and compliance requirements, 10DLC and toll-free texting registration now take longer than in the past. The process involves:
- Carrier & Regulatory Review – Mobile carriers and regulatory bodies require verification to prevent spam and ensure compliance.
- Business Use Case Validation – Your request is reviewed to confirm that it follows messaging guidelines and is not used for prohibited content.
- Manual Approval Process – Unlike previous automated approvals, 10DLC and toll-free texting now require manual verification, which adds extra time to the process.
What Happens After You Submit Your Request?
- If approved, you will receive an email confirmation, and texting will be activated on your 10DLC or toll-free number.
- If additional information is needed, we will reach out via email with instructions.
Need Assistance?
If you have not received an update after 7 business days, please contact us at [email protected] or chat with us online.
ⓘ Still confused? Having trouble?
Contact us at [email protected], call 855-888-6423 x2, or Chat with us online.
We're here to help!