How long does it take to add toll free texting to my service?

Modified on: Mon, 3 Feb, 2025 at 8:01 PM

After submitting your 10DLC or toll-free texting signup form, activation typically takes 7-10 business days.

Why Does It Take This Long?

Due to increased industry regulations and compliance requirements, 10DLC and toll-free texting registration now take longer than in the past. The process involves:

Carrier & Regulatory Review – Mobile carriers and regulatory bodies require verification to prevent spam and ensure compliance.
Business Use Case Validation – Your request is reviewed to confirm that it follows messaging guidelines and is not used for prohibited content.
Manual Approval Process – Unlike previous automated approvals, 10DLC and toll-free texting now require manual verification, which adds extra time to the process.

What Happens After You Submit Your Request?

If approved, you will receive an email confirmation, and texting will be activated on your 10DLC or toll-free number.
If additional information is needed, we will reach out via email with instructions.

Need Assistance?

If you have not received an update after 7 business days, please contact us at [email protected] or chat with us online.

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