Quick Replies are saved, pre-written content that can be inserted easily into a message or note. When you create a Quick Reply, you may choose to do so for yourself only, or to share it across all other Agents.
To use an existing Quick Reply:
1. Click the “Quick Replies” pop-up menu above the “SEND” Button in your conversation.
2. Select the desired pre-existing Quick Reply. It will populate the text entry field.
3. Click “SEND.”
To add a new Quick Reply:
1. Enter your desired Quick Reply text in the text entry field at the bottom of the Reading Pane in the Conversation & Notes tab, as you would in a standard reply.
2. Click the “+” to save your Quick Reply.