Troubleshooting
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What is DND - Do Not Disturb
Your Unitel device includes a feature/setting labeled DND - Do Not Disturb. Enabling this mode will prevent the device from Ringing when you rece...
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Troubleshooting Devices checklist
While we do not expect trouble when using your Desk Phone or Softphone devices, there may come a time when you encounter an issue. The links belo...
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Troubleshooting: Connecting Your New Device
Troubleshooting: Connecting Your New Device With your new device, you will have received 1x power adaptor and 1x network cable. Connect the Powe...
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Troubleshooting: Device will not power on
Troubleshooting: Device will not power on Follow the steps below to troubleshoot if your device does not appear to have power. First, make sure...
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Troubleshooting: My device is not online/registered
Troubleshooting: My device is not online/registered Each device is different but generally, if your device is not "Online/Registered", ...
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Troubleshooting Call Quality Issues with Devices
Call quality issues typically are a result of the following situations: If you have multiple users in your office, network congestion on your lo...
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Troubleshooting: Trouble making outbound calls
There are several possible causes for trouble making outbound calls. Below we will cover the most common issues. Contact Support for further assis...
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Troubleshooting: Inbound calls do not ring my Device
There are several reasons why inbound calls may not ring your device as expected. We will go through the most common problems below. Contact Suppo...
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Troubleshooting: Router / Firewall Configurations
Your Physical IP Devices and Softphone require certain configurations to be in place in order to ensure inbound calls can ring your device, outbou...