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Troubleshooting Devices checklist

While we do not expect trouble when using your Desk Phone or Softphone devices, there may come a time when you encounter an issue.  The links below are intended to help you quickly troubleshoot and resolve an issue should it arise.

Trouble faced by customers is often falls into one of the categories below. clicking the link will open a new window with Troubleshooting information.

Troubleshooting Devices Checklist

  1. Connecting my new Device
  2. Device will not power on
  3. Device is not online/registered
  4. Trouble making outbound calls
  5. Inbound calls do not ring my Device
  6. Call quality issues
  7. Router / Firewall Configurations

If you still are experiencing trouble with your service after reviewing the information above, Contact Us for further assistance.

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