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Calls

  • Placing a voice or video call

    You can place a voice or video call from almost anywhere in the UniTel Voice Office app. If you know the number, you can place a call using the di...

    Modified on: Thu, 24 Mar, 2022 at 12:38 PM
  • Placing a second call

    When you have one call established, you can place that call on hold and make a second call. Using the dial pad The dial pad can only be used to ...

    Modified on: Thu, 24 Mar, 2022 at 12:43 PM
  • Handling an incoming call

    Incoming calls generally appear the same as a native incoming call. If your administrator has set up additional SIP accounts, set up push notific...

    Modified on: Wed, 22 Dec, 2021 at 11:11 AM
  • Enabling auto answer

    You can turn on Auto Answer so the call is automatically answered by UniTel Voice after a specified period of time with no user intervention. Auto...

    Modified on: Thu, 20 Jan, 2022 at 3:02 PM
  • Disabling call waiting

    You can turn on Disable Call Waiting so active calls are not interrupted by incoming calls. You can enable this feature during a call and it will ...

    Modified on: Thu, 20 Jan, 2022 at 3:03 PM
  • Enabling call blocking

    With this feature, Unitel Voice blocks incoming calls with: No number, Anonymous Caller ID, and/or any number you added to the block list. Y...

    Modified on: Wed, 27 Oct, 2021 at 3:10 PM
  • Transferring a call

    Calls can be transferred to a target in two ways. In an attended transfer, the first party speaks to the target before transferring the call. In a...

    Modified on: Wed, 22 Dec, 2021 at 11:10 AM
  • Encrypting a call

    Calls are always encrypted. Encryption Indicators: – Bria is using SRTP for encryption and TLS for transport. – Bria is using SRTP for encrypti...

    Modified on: Thu, 20 Jan, 2022 at 3:04 PM
  • Recording a call

    When you record a call, UniTel Voice plays a call recording tone to the remote party when the recording starts. You can record a video call, but ...

    Modified on: Tue, 21 Dec, 2021 at 1:14 PM
  • Call audio

    UniTel Voice can play audio through the iPhone and iPad, over the speaker phone (iPhone), or through supported accessories. When a Bluetooth devi...

    Modified on: Thu, 20 Jan, 2022 at 3:05 PM
  • Merging & Splitting Calls

    When you have two calls established, you can merge the two calls into a three-way conference call. You can split the conference call back to two s...

    Modified on: Wed, 22 Dec, 2021 at 1:33 PM