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Recording a call

When you record a call, UniTel Voice plays a call recording tone to the remote party when the recording starts.

You can record a video call, but only the audio portion of the call is recorded.

  • Muting a call does not silence the tone.
  • If a call is put on hold (either by yourself or the remote party), the recording is paused. UniTel Voice plays the call recording tone to the remote party when the call resumes.
  • UniTel Voice stops recording when you are redirecting a call. UniTel Voice plays the call recording tone to the remote party when the recording resumes.
To record a call

1. Tap More during an established call.

2. Tap Start Audio Recording.

UniTel Voice displays a small red flashing icon to show that the call is being recorded.

To stop recording a call

1. Tap More during an established call.
2. Tap Stop Audio Recording.

 UniTel Voice stop or pausing call recording the call.

To listen to a recording

1. Go to the History tab on the resource panel. 

2. Tap More Info beside the call with the call recording indicator.

3. Tap Listen to Call Recording.

4. Tap the Play icon to listen to the recording.

 UniTel Voice plays the call recording.

To share a call recording

1. Go to the History tab on the resource panel.

2. Tap More Info beside the call with the call recording indicator.

3. Tap Share Recording.

 4. Choose what app you want to use to share the recording. You will see Airdrop, Message, and Mail. You may see additional apps you can use to share a recording depending on the apps you have installed on your device.

 UniTel Voice opens the app you chose to share the recording. Follow any instructions in the chosen app.

To delete a call recording

1. Go to the History tab on the resource panel.

2. Tap More Info beside the call with the call recording indicator.

3. Tap Listen to Call Recording.

4. Tap Delete Recording.

5. Tap Delete.

UniTel Voice deletes that call recording. UniTel Voice removes the call recording indicator from the call log in History. All other details of the call remain unchanged.



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