You can place a voice or video call from almost anywhere in the UniTel Voice Office app. If you know the number, you can place a call using the dial pad. If you do not know a number, you can place the call from Contacts, from History, or from a chat room.
Team Voice can be used to call other team members. If your team's administrator added additional SIP accounts, you can use these accounts to place calls outside of your team. When placing a call outside of your team, make sure the additional SIP account is selected as your dial out account.
To place a video call on additional SIP accounts your administrator has set up, Settings > Accounts (SIP) > Account Specific Features > Enable Video and Settings > Preferences > Enable Video must be on.
Using the dial pad
The dial pad can only be used to place voice calls. You can add video to the call once it has started.
- Go to the Phone tab on the resource panel.
- Type the number you want to dial. Tap X Clear Number to clear the entry or tap in the entry field to bring up the keyboard. Tap RETURN to close the keyboard. Bria brings up a list of matches and refines the list as you enter numbers and characters.
- Tap Dial or tap on the contact you want to call.
- Tap Dial Pad in the tool bar.
- Type the number you want to dial. Tap X Clear Number to clear the entry or tap in the entry field to bring up the keyboard. Tap RETURN to close the keyboard.
- Tap Dial
- Tap Dial pad in the tool bar
- Type the number you want to dial. Tap X Clear Number to clear the entry or tap in the entry field to bring up the keyboard. Tap RETURN to close the keyboard. Bria brings up a list of matches and refines the list as you enter numbers and characters.
- Tap Dial after entering the number or tap on the contact you want to call.
Using your contacts
- Go to the Contacts tab on the resource panel.
- Select a team member by tapping on the team member or typing their name in the Search bar and tapping the team member. To call someone outside of you team, tap Contacts and select a contact by tapping on the contact or typing their name in the Search bar and tapping on the contact.
- Tap the number you want to dial.
- Tap Call... or Video.
Using History
You can place a call from History when reviewing calls.
By default, Unitel Voice uses the SIP account that received the call as the dial out account. It uses the default/primary account if Default Account for History is enabled under Preferences.
- Go to the History tab on the resource panel.
- Tap the history entry containing the contact you want to call.
Tap Call... or Video...
Unitel Voice starts the call. If you are placing a video call, Unitel Voice starts sending your video as soon as the other party accepts the incoming call.
Using Messaging
- Go to the Messaging tab on the resource panel.
- Tap Rooms and tap the chat room.
- Tap More
- Tap Members
- Tap the room member you want to call.
- Tap on the number you want to call.
Redial
- Go to the Phone tab on the resource panel.
- Tap Dial. The last number you dialed appears in the dialer.
- Tap Dial again.
Using Siri
You can use Siri to place a voice or video call when Unitel Voice is in the foreground, background, exited or when your iPhone or iPad is locked. The first time you use Siri, you must give Siri permission to access Unitel Voice’s data. To phone a person using their name, the person must be in Unitel Voice’s Contacts.
- Press and hold the Home button on your iPhone and iPad.
- To place a voice call: Ask Siri to “Call Ava Phillips with Unitel Voice” or “Call 6045551234 with Unitel Voice".
Adding video to a voice call
- Swipe left on the screen. Unitel Voice starts initializing video. You see the remote party’s video after they add video on their end.