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Placing a second call

When you have one call established, you can place that call on hold and make a second call.

Using the dial pad

The dial pad can only be used to place voice calls.

To place a second call using the dial pad
  1. Tap Hold to put the first call on hold.
  2.  Tap Add call.
  3.  Tap the Phone tab on the resource panel to display the dial pad, if necessary.
  4. Dial the number of the second party you want to call and tap Dial.

Unitel Voice connects the second call. If you end one of the calls, Unitel Voice automatically switches back to the other call.

Using Unitel Voice's Contacts

To place a second call using Unitel Voice's Contacts
  1. Tap Hold to put the first call on hold.
  2.  Tap Add Call.
  3.  If necessary, go to the Contacts tab on the resource panel to display Unitel Voice’s Contacts.
  4. Select a team member by tapping on the team member or typing their name in the Search bar and tapping the team member. To call someone outside of you team, tap  Contacts and select a contact by tapping on the contact or typing their name in the Search bar and tapping on the contact.
  5.  Tap the number you want to dial.
  6.  Tap Call... or Video...

Using History

You can place a second call using entries in Unitel Voice's History using the History entry or History details.

To place a second call by tapping the History entry
  1. Tap Hold to put the first call on hold.
  2.  Tap Add Call.
  3.  Go to the History tab on the resource panel.
  4. Tap the history entry containing the contact you want to call.

  5. Tap Call... or Video...Unitel Voice connects the second call. If you are placing a video call, Unitel Voice starts sending your video as soon as the other party accepts the incoming call. If you end one of the calls, UniTel Voice automatically switches to the other call.


To place a second call using the History details
  1. Tap Hold to put the first call on hold.
  2.  Tap Add Call.
  3.  Go to the History tab on the resource panel.
  4. Tap the info icon beside the entry to open call details.
  5.  Tap the phone number in the call entry.
  6. Tap Call... or Video...Unitel Voice connects the second call. If you are placing a video call, Unitel Voice starts sending your video as soon as the other party accepts the incoming call. If you end one of the calls, Unitel Voice automatically switches to the other call.

Swapping between calls

When you have two established calls, you can swap between them.

To swap between calls
  1. Tap Swap Calls.
  2.  Unitel Voice places the first call on hold and connects the second call. Unitel Voice displays the name of the remote party for the active call.

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