Calls can be transferred to a target in two ways. In an attended transfer, the first party speaks to the target before transferring the call. In an unattended (blind) transfer, the first party sends the call to the target without talking to the target in advance.
When you transfer a video call, the call is transferred as an audio call. Both parties can add a video to the audio call.
Attended transfer
In an attended transfer, you speak to the target before transferring the call. You can make an attended transfer from the dial pad, from Contacts, or from History.
Using the dial pad
If you know the number, you can use the dial pad to make an attended transfer.
1.Tap Hold to put the first call on hold.
2. Tap Add Call.
3. Enter the number of the person you want to transfer the call to and tap Dial.
4. When you are finished speaking with the target, tap More and tap Transfer.
UniTel Voice connects the remote party to the target. UniTel Voice disconnects you from both calls.
Using UniTel Voice's Contacts
You can make an attended transfer by selecting one of your contacts or team members.
1. Tap Hold to put the first call on hold.
2. Tap Add Call.
3. If necessary, go to the Contacts tab on the resource panel to display UniTel Voice’s Contacts.
4. Select a team member by tapping on the team member or typing their name in the Search bar and tapping the team member. To call someone outside of you team, tap Contacts and select a contact by tapping on the contact or typing their name in the Search bar and tapping on the contact.
Contact Details will open
5. Tap the number you want to transfer the call to.
6. Tap Call... or Video...
7. When you are finished speaking to the target, tap More and tap Transfer.
UniTel Voice connects the remote party to the target. UniTel Voice disconnects you from both call.
Using UniTel Voice's History
You can make an attended transfer to someone you have previously had a call with.
1. Tap Hold to put the first call on hold.
2. Tap Add Call.
3. Go to History tab on the resource panel.
4. Tap the history entry containing the contact you want to transfer the call to.
5. Tap Call... or Video...
6. When you are finished speaking to the target, tap More and tap Transfer.
UniTel Voice connects the remote party to the target. UniTel Voice disconnects you from both calls.
1. Tap Hold to put the first call on hold.
2. Tap Add Call.
3. Go to History tab on the resource panel.
4. Tap More Info beside the entry to open call details.
5. Tap the phone number in the call entry.
6. When you are finished speaking to the target, tap More and tap Transfer to...
UniTel Voice connects the remote party to the target. UniTel Voice disconnects you from both calls.
Unattended transfer
In an unattended transfer, you do not speak to the target before transferring the call.
Using the dial pad
1. Tap More and tap Transfer.
2. If necessary, go to the Phone tab on the resource panel.
3. Type the number you want to transfer the call to and tap Transfer.
After tapping Transfer, UniTel Voice puts the remote party on hold while dialing the target. Once the call connects, UniTel Voice ends the call between you and the remote party. If the target answers the call, the call continues between the target and the remote party. If the target declines the call, the call ends.
Using UniTel Voice's Contact's
1. Tap More and tap Transfer.
2. Go to the Contacts tab on the resource panel to display UniTel Voice's Contacts.
3. Select a team member by tapping on the team member or typing their name in the Search bar and tapping the team member. To call someone outside of you team, tap Contacts and select a contact by tapping on the contact or typing their name in the Search bar and tapping on the contact.
Contact Details opens.
4. Tap the number you want to transfer the call to.
5. Tap Transfer to...
After tapping Transfer To, UniTel Voice puts the remote party on hold while dialing the target. Once the call connects, UniTel Voice ends the call between you and the remote party. If the target answers the call, the call continues between the target and the remote party. If the target declines the call, the call ends.
Using UniTel Voice's History
You can make an unattended transfer from UniTel Voice's History using long-press or using the History icon.
1. Tap More and tap Transfer.
2. Go to the History tab on the resource panel.
3. Tap the history entry containing the contact you want to transfer the call to.
4. Tap Transfer to...
UniTel Voice connects the remote party to the target. UniTel Voice disconnects you from both calls.
1. Tap More and tap Transfer.
2. Go to the History tab on the resource panel.
3. Tap More Info beside the entry to open call details.
4. Tap the phone number in the call entry.
5. Tap Transfer to...
UniTel Voice connects the remote party to the target. UniTel Voice disconnects you from both calls.