Open navigation

Handling an incoming call

Incoming calls generally appear the same as a native incoming call.

If your administrator has set up additional SIP accounts, set up push notifications to receive calls when UniTel Voice is in the background or exited.

All methods for handling incoming calls on an iPhone assume that Settings > Preferences > Native Integration is on. For information on how Bria interacts with iPhone’s native dialer and how to handle a call if Native Integration is off, see Native integration.

Answering calls with UniTel Voice in the foreground or background

When Bria is in the foreground or the background, Bria displays the name of the remote party and the available options to handle the call.

To respond to an incoming UniTel Voice call

1. Tap the option you want to use.

  • Accept: UniTel Voice answers the incoming call.
  • Decline: UniTel Voice ends the incoming call.
  • Remind Me: UniTel Voice ends the incoming call and sets a call reminder.

UniTel Voice declines or starts the call.

Device is locked

When your device is locked, you receive an incoming call notification on the lockscreen.

To answer an incoming call when the device is locked

1. Slide the phone icon to the right to answer the call. Tap the iPhone and iPad power button or the volume buttons to silence the incoming ring tone without answering the call.

UniTel Voice starts the call. To access any other calling features, tap the UniTel Voice icon and, if required, enter the passcode for the iPhone and iPad.

Answering a second incoming call

On an iPhone, you can have two concurrent UniTel Voice calls and one native call.

On an iPad, you can have two concurrent UniTel Voice calls.

To answer a second incoming UniTel Voice call

1. Tap the option you want to use.

  • End & Accept: UniTel Voice ends the first call and answers the incoming call.
  • Decline: UniTel Voice continues with the first call and ends the incoming call.
  • Hold & Accept: UniTel Voice puts the first call on hold and answers the incoming call.
  • Remind Me: UniTel Voice ends the call and sets a reminder.

Swapping between calls

When you have two established calls, you can swap between them.

To swap between calls

1. Tap Swap Calls.

UniTel Voice places the first call on hold and connects the second call. UniTel Voice displays the name of the remote party for the active call.

Handling an incoming video call

When the remote party places a video call, you see their video on UniTel Voice when you answer the call. You can add your video, remove your video but continue to receive video, or you can remove all video and downgrade the call to audio only.

On an iPhone, the video controls auto-hide. If the video controls are missing, tap the screen to make them reappear.

See Handling a video call for more details.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.