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Office Setup
- Common Questions
- Core Features
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Popular Setups
- Setup #1: How To Set Up A Main Greeting With A Menu Of Extensions
- Setup #2: How To Set Up A Main Greeting With No Department Extensions
- Setup #3: How To Simply Forward Calls To A Phone Number(s)
- Setup #4: How To Simply Forward Calls Straight To Voicemail
- Setup #5: How To Simply Forward Calls To Your Mobile App
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Using UniTel Voice
-
Extensions
- What are Extensions?
- How to set up Employee Extensions (Users)
- How to set up Department Extensions (Groups)
- How do I manage my Employee (User) Extension Login?
- How do I update the permissions of my Employee Extension User?
- The “Delete” button missing for one of my extensions?
- What is the "Ring for..." field?
- Custom Call Forwarding Schedules
- How to set up Employee Extensions (Users)
- Dial-By-Name Directory
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Greetings
- What are Greetings?
- Setting Up The Main Greeting
- How to set up a Voicemail Greeting
- How to set up an After-Hours Greeting
- Custom Business Hours Schedule For After-Hours Greeting
- What is the maximum file size I can upload for my greeting?
- Why am I unable to record my own greeting from my Apple iOS device?
- Voice Talent Studio
- Call Forwarding
- Inbox
- Voicemail
- Call Logs
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Phone Numbers
- How do I add additional numbers to my account?
- How do I transfer Additional Numbers to UniTel Voice?
- Can I request a specific vanity toll free number?
- Can I buy a toll free number from another company and use it with UniTel Voice?
- How much does it cost to add an additional number to my account?
- If I add an additional number to my account, can I track calls on that number separately?
- If I add an additional number to my account, can I forward it to it's own extension?
- What is a Number Tag and how are they used?
- Why can't I add any more numbers to my account?
- Managing Phone Number Settings
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Faxing
- How do I send faxes?
- How do I receive faxes?
- Can I send and receive faxes?
- Does sending and receiving use my plan's minutes?
- What are the different file formats supported when faxing out?
- Which of my users can access Inbound Faxes?
- Where do I manage my inbound fax notification email & settings?
- How do I configure FaxOut Caller ID
- Settings
- Music On Hold
- Dial Out
- Call Blocking
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Caller ID Display
- How can I change my caller ID display so my incoming call displays my UniTel Voice number?
- How do I make outbound calls so the person I am calling sees my UniTel Voice number as my caller ID?
- How can I tell if an incoming call is a personal call or a call forwarding from my UniTel Voice Number?
- My caller ID setting is set to "Virtual Number". Why is a strange number is appearing instead?
- Why do my calls say 'Spam Likely'?
- Notifications
- Call Recording
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Conference Calling
- Conference Calling vs Web Meetings?
- How do I enable Conference Calling?
- How do I create a Conference Room?
- How many Conference Rooms can I create?
- Where are my recorded Conference Calls?
- Do participants have any additional controls during a conference call?
- Do moderators have any additional controls during a Conference Call?
- How do I use the UniTel Voice Conference Service?
- How many callers can each Conference Room handle?
- How are Conference Calls Rated / Billed?
- What are the different options for Conference Rooms
- Voicemail Transcription
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SMS Toll Free Texting
- Does UniTel Voice offer SMS toll free texting?
- How long does it take to add toll free texting to my service.
- Can I send out a text message to a group of people?
- Can a toll free number send or receive text messages from a cell phone?
- What is SMS toll free texting?
- How does toll free text messaging work?
- How much does SMS toll free number texting cost?
- Do I have to use UniTel Voice’s toll free number service to enable SMS texting?
- Can I keep my current toll free number with my current provider?
- Why is toll free SMS texting useful for customer support teams?
- Why is SMS toll free texting useful for sales and marketing teams?
- Who uses toll free SMS texting now?
- What are the benefits of SMS toll free texting service?
- How do I send an outbound text?
- Can I send an image when texting?
- How do I update the email destination for text messages?
- How do I add an additional email to receive text messages?
- Can I receive messages from a shortcode?
- How do I delete or remove users from receiving text messages?
- Error: “Fail: not from a valid long-code” when replying to a text?
- What is TXT Relay?
- What is External ID?
- What is a Distribution List?
- What is a Quick Reply?
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Extensions
-
Account Management
- Account
-
Billing
- What's the difference between Incoming Minutes and Outgoing Minutes?
- How do I update my billing info?
- Why is my first invoice so high?
- How do I access my Invoice?
- Does making an outbound call use my minutes?
- What if I go over my plan’s allotted minutes? How will I be charged?
- How do you bill for partial minutes used?
- Do unused minutes rollover?
- How is my service billed?
- How is my overage calculated?
- Do you accept PayPal?
- What are the acceptable forms of payment?
- How do I update the billing name on my account?
- What is a credit limit warning?
- What is the difference between billed annually and billed monthly?
- Why am I getting charged monthly when I signed up for annual billing?
- How do I change my plans between monthly billing and annual billing?
- What fees are added to UniTel Voice's plans?
- What is the Carrier Recovery Fee?
- What is the Anti-Spam Recovery Fee?
- What does STIR/SHAKEN mean?
- Why do I have a negative amount in my Account Balance?
- Forms
-
Misc. Questions
- What is the UniTel Voice Phone System?
- Do I need to install new phone lines or equipment?
- Does UniTel Voice completely replace my existing telephone service?
- Do I have to sign a contract?
- Does UniTel Voice have any setup fees, cancellation fees, activation fees, or porting fees?
- Where are your data centers located?
- Can I keep my existing number and use it as my UniTel Voice Number?
- Who owns the numbers that are assigned to me by UniTel Voice and can I port or transfer them?
- Do you offer SIP Trunking
- Is UniTel Voice HIPAA Compliant?
- Can my UniTel Voice Service receive a call from an international number?
- How many concurrent calls can the system handle at once?
- Does your network have a disaster recovery plan? Is it redundant?
- Does my UniTel Voice Service include international calling?
- Do I have to get a toll free number or can I use a local number?
- Is UniTel Voice Virtual Office Phone System easy to set up?
- How does international calling work with UniTel Voice?
- Why am I no longer receiving my voicemail notifications in my email inbox?
- Do you offer 411 Service?
- What is 411?
-
Mobile App - iOS
- Getting Started
- Calls
- Voicemail
-
Messaging
- Message Types
- Sending instant messages
- Receiving an instant message
- Sharing Files
- Using Siri for messaging
- Deleting instant messages
- What are Chat Rooms?
- Creating a chat room
- Joining a chat room
- Editing chat rooms
- Chat room notifications
- Sending and receiving chat room messages
- Working with messages
- Presence
- Contacts
- History
- Mobile App - Android
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Softphone - Windows & Mac
- Getting Started
- Calls
- Voicemail
-
Messaging
- Messaging
- Opening the Messages window
- Sending and receiving instant messages
- Sharing files
- Sending a screen capture
- Deleting instant messages
- Chat rooms
- Creating a chat room
- Joining a chat room
- Editing chat rooms
- Chat room notifications
- Sending and receiving messages in chat rooms
- Chat room members
- Leaving or deleting a chat room
- Working with messages
- Presence
- Screen Share
- Contacts
- History
- Troubleshooting
-
Web Meetings
- Getting Started
-
In Conference Functions
- Seeing who is speaking
- Muting and changing volume
- Changing video during a conference
- Changing your main view
- Putting the conference on hold
- Sharing your screen
- Making someone a Presenter
- Controlling access to the conference
- Recording a conference
- Messaging in a conference
- Handling incoming calls
- Ending a conference call
- Using web browser during a conference
- After a Conference
-
IP-Phones & Accessories
- Getting Started
-
Supported Devices
- How do I use the Yealink T23G
- How do I use the Yealink T29G
- How do I use the Yealink T46s
- How do I use the Yealink T54w
- How do I configure my existing device Yealink T23G, T29G, T46S, T54w to work with UniTel Voice?
- How do I configure my existing device Yealink W52P / W56P / W60P to work with UniTel Voice
- Configure Yealink W56h handsets with your W60P
- Using your Grandstream GXP2160
- How do I configure my existing device Grandstream GXP2160 to work with UniTel Voice?
- How Do I Configure the Polycom vvx4xx Desk Phone?
- How Do I Configure the Polycom SoundPoint IP 550 Desk Phone?
- Using your Cisco SPA303
- How do I configure my existing IP Phone Cisco SPA303 / SPA504G to work with UniTel Voice?
- How Do I Configure the Cisco SPA 525G2 Desk Phone?
- How To Enable and Configure Wi-Fi Settings on the Cisco SPA 525G2 Desk Phone
- How do I configure my existing device Grandstream HT801/HT802 to work with UniTel Voice
- How do I configure the Grandstream HT802 to work with UniTel Voice?
- How do I configure Grandstream HT502 to work with UniTel Voice?
- Configuring your Cisco SPA-112 VoIP Adaptor
- Configuring your Cisco SPA-122 VoIP Adaptor
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Troubleshooting
- What is DND - Do Not Disturb
- Troubleshooting Devices checklist
- Troubleshooting: Connecting Your New Device
- Troubleshooting: Device will not power on
- Troubleshooting: My device is not online/registered
- Troubleshooting Call Quality Issues with Devices
- Troubleshooting: Trouble making outbound calls
- Troubleshooting: Inbound calls do not ring my Device
- Troubleshooting: Router / Firewall Configurations