Call forwarding is controlled in two places in the UniTel Voice system your phone number's settings and extensions.
- Phone numbers can be set to forward to the main greeting or an extension of your choice. Learn more here.
- Employee Extensions can be set to forward to the mobile app or a device or a phone number. Learn more here.
- Department Extensions can be set to forward to a list of employee extensions or phone numbers. Learn more here.
Choosing what Call Forwarding Setup is best for you? This might help.