UniTel Voice must be running to answer incoming calls. It can be running in the system tray. If UniTel Voice is not running, incoming calls may be directed to voice mail if you have this service. Check with your VoIP service provider or your system administrator.
When UniTel Voice is in the foreground, the call appears in the call panel in the UniTel Voice interface. When UniTel Voice is in either the foreground or the background, you may also receive a notification for the incoming call depending on your settings. To receive notifications on a Mac, also set the system preferences.
Answering on the call panel
You can answer a call on the call panel or use the notification.
1. Click an action button.
One of the following results occurs depending on the action button you choose:
Icon and Meaning - Windows
Answer incoming call: The incoming audio call is answered with audio. If you were on another call, UniTel Voice places the first call on hold.
Answer incoming call: with audio only: The incoming video call is answered with audio only. If you were on another call, UniTel Voice places the first call on hold.
Answer incoming call and start sending my video: The incoming video call is answered with video. If you were on another call, UniTel Voice places the first call on hold.
Forward this call to another person without answering: The incoming call is forwarded without answering it first. A call entry field appears. Enter the name or number you want to forward the call to and click Forward.
Refuse incoming call: The call is declined and the remote party gets a busy signal or the call is forwarded to voice mail if you have this service.
Icon and Meaning - Mac
Answer call: The incoming audio call is answered with audio. If you were on another call, UniTel Voice places the first call on hold.
Answer with audio only: The incoming video call is answered with audio only. If you were on another call, UniTel Voice places the first call on hold.
Answer with video: The incoming video call is answered with video. If you were on another call, UniTel Voice places the first call on hold.
Forward call: The incoming call is forwarded without answering it first. A call entry field appears. Enter the name or number you want to forward the call to and click Forward Call.
Reject call: The call is declined and the remote party gets a busy signal or the call is forwarded to voice mail if you have this service.
Answering notifications
In Windows, you will receive Windows 10 interactive toast notifications or Windows 7 style notifications. In Mac, you will receive banner style notifications or alert style notifications. To use Windows interactive toast notifications, you have to enable Use Windows notifications in Softphone > Preferences > Alerts & Sounds.
1. Click Answer, Decline, or Decline with message in the interactive toast notification. When you click Decline with message, the message you enter is sent to the caller as an IM.
You can answer a call with the notification by clicking Answer incoming call, Answer incoming call and start sending my video, or Refuse incoming call.
The notifications do not indicate whether the incoming call is an audio call or a video call. If the incoming call is a video call, UniTel Voice will answer with video. If you do not want video, you can stop sending video once the call is established.
Banner style notifications appear briefly in the top corner of the screen. They will disappear on their own. To answer a call, click on the notification. This brings UniTel Voice into the foreground and you can answer the call using the call panel.
Alert styles notifications appear and remain on the screen until you take action on them. You can click Answer or Decline on the alert. You can click anywhere else on the notification to bring Bria into the foreground and answer the call using the call panel.
The notifications do not indicate whether the incoming call is an audio call or a video call. If the incoming call is a video call, UniTel Voice will answer with video. If you do not want video, you can stop sending video once the call is established.
Related features
Here is a list of features and preferences related to incoming calls.
- Display name on incoming calls
You can set UniTel Voice to try to match your contacts and use the contact's display name for the caller ID if a match is found. If you prefer you can use the SIP call information. See Preferences > Calls - Caller ID.
1. Click Softphone > Preferences (Windows) or UniTel Voice > Preferences (Mac).
2. On the Calls panel, select Match Contacts for Caller-ID.
UniTel Voice attempts to match incoming calls to your contacts. If Bria finds a match, Bria uses the Display name for the caller ID information.
- Call blocking
You can configure Bria to block certain numbers.
- Call forwarding
Instead of answering, incoming calls can be forwarded to another number.
- Auto answer
Instead of clicking on the call panel, you can configure Bria to automatically answer calls.
- Call waiting
Call waiting notifies you of a new call while you are already on another call.