You can record the audio portion of a one-to-one call or a conference call. Recordings are saved as .wav files on your computer. Your administrator sets up the location where the recordings are saved.
Files created for conference calls
Multiple files may be created depending on how and when you start recording. If you start recording from the beginning of a conference call and continue recording until the call ends, one file is created.
If you separate a participant from the conference call and have a one-to-one call, the recording continues until the end of the one-to-one call. Two files are created: one for the conference call and the other for the one-to-one call.
Files created when forming conference calls from one-to-one calls
If you are recording one-to-one calls and you merge them to form a conference call, all the individual recordings stop and a new recording is created for the conference call.
If you are recording one-to-one calls and you add them to an existing conference call, all the individual recordings stop. If the conference call was being recording before the merge, the recording of the conference call continues.