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Viewing History

All UniTel Voice calls are captured in UniTel Voice's List of recent calls (Windows) or History (Mac) – referred to as History. Calls are grouped to easily find all calls from one contact and can be filtered to make it easier to find a specific call. The most recent 200 calls per account are stored in UniTel Voice.

Call Grouping

Calls captured in UniTel Voice's history are grouped by name and caller ID. The group can be expanded and collapsed to show or hide the individual calls in the group. If a person has called you from multiple numbers, you may see more than one group of calls for them.

Collapsed group display

The collapsed group displays an overview of call information: the name and presence status of the caller, the number and types of calls, and the time and date of the most recent call.

Expanded group display

The expanded group shows a list of recent calls between you and the person. The most recent calls are displayed at the top of the list. In addition to the information displayed in the collapsed group, UniTel also shows whether the call was voice or video, the time and date, and the length of the call.

Expanded History entry

Multiple groups for the same number

In some cases, calls from the same person may show up in multiple groups. If one call only contains the phone number, and another call contains the phone number with a domain, the calls appear in two different groups. UniTel does not strip the domain and try to match the results with other calls.

Multiple contacts with the same number

When you have a number that is used for multiple contacts, all calls for that number are grouped together as Multiple Contacts. Expand the group and click  Contact Info to see the contacts associated with the number.

Unknown contacts

There are two types of unknown contacts that can appear in the call history. If a call comes from a phone number that is not in your contacts, the contact is grouped as Unknown with the phone number displayed. Calls that come in with an unknown number are grouped as Unknown with Unknown displayed for the number.

To view all calls in a group

1. Click the group you want to expand.

Expanded History entry

UniTel Voice displays the expanded group.

Call type icons:

Incoming call

Incoming call answered on another device - Appears when Call History Sync is enabled for the account.

Outgoing call

Incoming call recorded on this device

Outgoing call recorded on this device

Blocked call - Appears when Call Blocking is enabled.

Missed call

Call History Sync

With Call History Sync, when a user enables their SIP account on multiple devices, the user sees consistent call log history on all the devices. For example, a user answers a call on a Windows computer and sees on an iPhone that the call was answered on another device.

Deleting an entry from UniTel's call log history results in deleting the entry from all the devices.

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