Provisioning Core Services
IP addresses and domain names
IP Addresses
We suggest customers open up inbound and outbound access to these ranges:
- 208.89.105.253
- 216.93.246.0/24
- 69.90.51.0/24
- 199.180.223.109
- 45.55.33.77
- 157.230.238.197
- 45.33.70.196
- 45.33.71.83
- 159.65.107.252
- 45.33.14.21
- 159.89.122.218
- 167.71.237.189
- 172.104.226.108
- 139.162.250.71
DNS Names
The DNS names associated with the services are:
- sip.unitelvoice.com (for Voice media and signaling)
- login.softphone.com (for client provisioning)
- sip.softphone.com (for Voice media and signaling)
- im.bria-x.com, im1.bria-x.com, im-acs1.bria-x.com, acs1-b1.bria-x.com, acs1-b2.bria-x.com, acs1-b3.bria-x.com, acs1-b4.bria-x.com, acs1-b5.bria-x.com (for Team Messaging).
- logging.softphone.com (for user services)
- hda.softphone.com (for Help Desk Assistant)
- sync.bria-x.com (for the Sync service)
- screensharing.softphone.com (for screen sharing)
- uem.bria-x.com (for gathering call statistics)
- docs.counterpath.com (for documentation)
Ports
Ports for Core Services
All traffic for these ports is HTTPS.
| Port | Description | Access |
|---|---|---|
| 443 | Client provisioning and licensing | All clients need to be able to reach this port. |
| Push | This is as specified by Apple APNs / Google FCM. | |
| 18082 (WSS and HTTPS) | User Services that includes: Enhanced Client Traces Help Desk Assistant (Remote access to mobile app running on user device) | All clients need to be able to reach this port. |
| 18889 | Stretto Sync (Syncs instant messages and call history sent/received between all clients) | All clients need to be able to reach this port. |
Ports for XMPP
| Port | Description | Access |
|---|---|---|
| 1080 | The standard port for SOCK5 proxy which enables XMPP file transfer. | All clients need to be able to reach this port. |
| 5222 | The standard port for XMPP - Client to Server connections | All clients need to be able to reach this port. |
| 18889 | Stretto Sync (Syncs instant messages and call history sent/received between all clients) | All clients need to be able to reach this port. |
Screenshare Servers
IP Addresses
| DNS name | IP Address |
|---|---|
| screensharing.softphone.com | 34.98.109.124 |
Additional IP addresses:
- 35.203.69.154
- 35.232.101.44
- 35.246.61.224
- 35.246.101.218
Ports for the screen share service
- 443 for desktop
- 9005 for mobile apps/web browser access
- 49152:65535 (UDP)
Collaboration Servers (Office-Plus plan only)
IP addresses and domain names
Controllers and Related Servers
| DNS name | IP address |
|---|---|
| stretto.cloudprovisioning.com | 216.93.246.36 |
| collab.cloudprovisioning.com | 216.93.246.134 |
| imp.softphone.com | 216.93.246.136 |
| screensharing.softphone.com | 34.98.109.124 35.203.69.154 35.232.101.44 35.246.61.224 35.246.101.218 |
DNS Names
The DNS names associated with the services are:
- login.softphone.com (for client provisioning)
- sip.softphone.com (for Team Voice SIP media and signaling)
- im.bria-x.com, im1.bria-x.com, im-acs1.bria-x.com, acs1-b1.bria-x.com, acs1-b2.bria-x.com, acs1-b3.bria-x.com, acs1-b4.bria-x.com, acs1-b5.bria-x.com (for Team Messaging).
- logging.softphone.com (for user services)
- hda.softphone.com (for Help Desk Assistant)
- sync.bria-x.com (for the Sync service)
- screensharing.softphone.com (for screen sharing)
- uem.bria-x.com (for gathering call statistics)
- docs.counterpath.com (for documentation)
Ports
Ports for Collaboration Service
All ports are TCP unless otherwise mentioned.
- 443
- 5060
- 5061
- 5291 (WSS for guest collab chat access)
- 7443
- 8082
- 9005 for screenshare with mobile apps and web browser access
- 16384:32770 (TCP and UDP for RTP)
- 49152:65535 (UDP)