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Error 403 Troubleshooting

If you receive a 403 error, it means that our system understands your Softphone's registration or call request, but it could not be completed. This could be for a number of reasons, including:

  •  Incorrect username/password
  • The number being called is not supported (eg, Extended Territory / International Call)
  • An invalid phone number was dialed 
  • Lack of funds in your account

 You will need to reach out to our Technical Support Team to see why this error was received. Be sure to include what action was taken when the 403 error was received.

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