The Contacts tab shows the online status of your team members.
Online status alerts
You can add and remove contacts, favorites, or group of contacts to the alert list. When a contact is on the alert list, you receive a UniTel Voice notification when their online status has changed.
1. Click on a contact or favorite, or use SHIFT+Click, CTRL+Click (Windows), COMMAND+Click (Mac) or a combination to select one or more contacts or favorites.
2. Right-click (Windows) or CTRL+click (Mac) and select Add to Alert List (Windows) or Add Contact to Alert List (Mac).
An alert icon appears by the contact after you add them to the alert list. The icon disappears when you remove the contact from the alert list.
1. Click on a group or use SHIFT+Click, CTRL+Click (Windows), COMMAND+Click (Mac) or a combination to select one or more groups.
2. Right-click (Windows) or CTRL+click (Mac) and select Add Group to Alert List (Windows) or Add Contacts in Group to Alert List (Mac).
UniTel Voice adds the contacts in the group to the alert list. An alert icon appears by the contacts in the group.
1. Click on a contact or favorite, or use SHIFT+Click, CTRL+Click (Windows), COMMAND+Click (Mac) or a combination to select one or more contacts or favorites.
2. Right-click (Windows) or CTRL+click (Mac) and select Remove from Alert List (Windows) or Remove Contact from Alert List (Mac).
UniTel Voice removes the contacts or favorites from the alert list. The alert icon disappears from the contacts.
1. Click on a group or use SHIFT+Click, CTRL+Click (Windows), COMMAND+Click (Mac) or a combination to select one or more groups.
2. Right-click (Windows) or CTRL+click (Mac) and select Remove Group from Alert List (Windows) or Remove Contacts in Group from Alert List (Mac)
UniTel Voice removes the groups from the alert list. The alert icon disappears from the contacts.
Alert styles
Windows
You will receive a notification when the contact changes their status. On Windows 7 alerts, select Keep contact on Alert List if you want to continue to see presence changes. On Windows 10 toast notifications, click Remove Alert to stop seeing presence changes for the contact. You can call or IM the contact directly from both alert styles.
Mac
Banner style notifications appear briefly in the top corner of the screen. They will disappear on their own. Alert styles notifications appear and remain on the screen until you take action on them. Click the notification to bring UniTel Voice into the foreground.
