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Viewing contacts

UniTel Voice stores your contacts for you. These contacts may be contacts you have added using UniTel Voice, they can be contacts that are synced with your Outlook or G-Suite account, or they can be a special contact group of your team members. G-Suite contacts have on them as an identifier.

Contacts are organized in groups in List of contacts (Windows) or Contacts (Mac) — referred to as Contacts. You will see a pre-defined group of your team members. Each contact is shown with presence information (if available) and icons for single-click calling and messaging.

Presence and messaging are not available for G-Suite contacts.

If the Contacts or Favorites tabs are not showing, click Show Contacts or Show Favorites on the View menu.

Using Contacts and Favorites

In Contacts or Favorites, you can open the Contact Info flyout, or open the Contact Profile (Windows) or the Contact Editor (Mac) for more contact details.

Note: You cannot open the Contact Profile (Windows) or the Contact Editor (Mac) for G-Suite contacts and team members. Contact information is displayed on the contact flyout. You can open the contact flyout from the Contacts, Favorites, or History tab.

Using the Contact Info flyout

1. Click on a contact in Contacts or Favorites. A Contact Info flyout appears with contact information.

2. Click Profile if you want to see more information on a local contact.

The "Profile" button is on the contact flyout.

UniTel Voice displays the Contact Profile (Windows) or the Contact Editor (Mac).

Using the shortcut menu 

1. Right-click (Windows) or CTRL+click (Mac) on a contact in Contacts or Favorites and select Edit Profile (Windows) or View/Edit Profile (Mac).

"Edit Profile" is on the shortcut menu.

UniTel Voice displays the Contact Profile.

Using History

In History, you can open the Contact Info flyout to view contact information. Open the Contact Profile (Windows) or the Contact Editor (Mac) for more contact details.

Using the Contact Into flyout

1. Click on a History group to expand the group entry.

Expanded History entry

2. Click on Contact Info. A Contact Info flyout appears with contact information

3. Click Profile if you want to see more information for a local contact.

The "Profile" button is on the contact flyout.

UniTel Voice displays the Contact Profile (Windows) or the Contact Editor (Mac)

Using the shortcut menu

1. Right-click (Windows) or CTRL+click (Mac) on a call group or the heading of an expanded call group.

2..Click Edit Contact (Windows) or Edit Contact Profile (Mac).

UniTel Voice displays the Contact Profile (Windows) or the Contact Editor (Mac).

Using the Contact Info flyout

1. With the All or Chat Room filter applied, click on the chat room in the conversation list.

2. Click Members in the chat room header. The number indicates the number of members in the room.

The "Members" button is on the conversation header.

    The members list opens in the chat room panel.

3. Click on the contact's avatar.

    The Contact Info flyout opens. 

The contact flyout shows the contact's information.

UniTel Voice displays the Contact Profile (Windows) or the Contact Editor (Mac).

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