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Working with messages

Using UniTel Voice, you can preview hyperlinks, search, copy/paste messages, and export conversations.

Searching messages

 You can use the search feature to find a message in an IM or group chat using a Room Name, name or a keyword.

To search in messages

1. Type the Room Name, team member's name or search keywords in the Search Messages field. Bria filters the sessions that contain the search words.

UniTel Voice displays the chat room and IMs that contain the search word.

2. Click the chat room or the IM that you want to view.

UniTel Voice displays the messages in the chat room or IM that contain the name or keyword. When you have scrolled through all of the messages containing the search keywords in a chat room, you see No more messages.

Clear Search Messages to see all of the messages in the chat room or IM.

Copying and pasting messages 

You can copy messages from UniTel Voice and paste within the UniTel Voice or in another application.

To copy and paste messages

1. In the Messages window, highlight the message or messages that you want to copy.

2. Windows: Right-click one of the selected messages and click Copy or press CTRL+C on the keyboard.

Mac: COMMAND+ click on one of the selected messages and click Copy or press COMMAND+C on the keyboard.

UniTel Voice places the messages on the clipboard. You can paste the messages in Bria or in another app on your computer. Formatting from the original message is not retained.

Previewing hyperlinks 

When you send or receive a message with a hyperlink in it, Bria can show a preview of the hyperlink in the message.

To control hyperlink previews

1. Click Preferences on the Softphone menu (Windows) or theBria menu (Mac).

2. Select or clear Show hyperlink preview on messages.

UniTel Voice either shows or removes previews for all the hyperlinks in Messages.

Exporting messages 

You can export instant messages and chat room messages into a .csv file.

When you close or leave a chat room, you no longer have the conversation history. If you want to keep the messages, export them first.

To export a conversation using the More menu

1. Click on the message you want to export.

2. Click More options for this contact (Windows) or More options for this conversation(Windows and Mac).

3. Click Export Conversation.

UniTel Voice opens the File Manager.

Select the location and enter a name for the file. Click Save.

Windows: "File name" and "Save as type" are in the file manager popup.

Mac: "File name", "Tags", and "Save as type" are in the file manager popup.

UniTel Voice saves the session as a .csv file in the location you selected. Formatting from the original message is not retained.

To export a conversation using the shortcut menu

Right-click on the IM or chat room and click Export Conversation."Export Conversation" is on the shortcut menu.

UniTel Voice opens the File Manager.

Select the location and enter a name for the file. Click Save.

Windows: "File name" and "Save as type" are in the file manager popup.

Mac: "File name", "Tags", and "Save as type" are in the file manager popup.

UniTel Voice saves the session as a .csv file in the location you selected. Formatting from the original message is not retained.

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