There are two types of messages in UniTel Voice - instant messages (IMs) and chat rooms.
- IMs are messages that you send to an individual team member.
- Chat rooms have multiple members and allow you to send messages to all the members of the room. The messages each member sends are seen by everyone.
You can see chat rooms with either the All or the Rooms filter selected in the Messages window. You can see IMs with either the All or the People filter selected in the Messages window.