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Managing groups

Contacts are arranged in groups. UniTel Voice has three default groups: Family, Friends, and Work. There are two types of groups in UniTel Voice – local groups and a UniTel Voice group. The group is read-only; if you notice something needs changing, talk to the administrator of your team who set you up on UniTel Voice.

If you have your G-Suite account added to UniTel Voice, you see the same groups from G-Suite in UniTel Voice. These groups have on them as an identifier. G-Suite groups are read-only in UniTel Voice. If you want to make a change to the G-Suite groups, make the changes directly through G-Suite.

Each contact must belong to at least one group and can belong to multiple groups. You can create, rename, and delete local groups.

Creating a group

Use the shortcut menu or the Contacts menu to create a new local group.

To create a new group using the shortcut menu

1. Right-click (Windows) or CTRL+click (Mac) on a group in contacts from the shortcut menu.

Create a new group using the short-cut menu

2. Type in a group name in the New Group window and click OK.

Type the new group name in the "New Group" window.

The new Group is displayed in the List of contacts.

To create a new group using Contacts menu

1. Click New Group on the Contacts menu.

2. Type in a group name in the New Group window and click OK.

Type the new group name in the "New Group" window.

The new Group is displayed in Contacts.

Renaming a group

 You can rename UniTel Voice groups. You cannot rename G-Suite groups.

To rename a local group using the shortcut menu

1. Right-click on a group in Contacts and select Rename Group.

2. Type in a the new group name in the Rename Group window and click OK.Type a new group name in the "Rename Group" window.

The Group appears with the new name in the List of contacts.

Deleting groups 

You can delete local groups from UniTel Voice. You cannot delete G-Suite groups.

To delete a local group 

1. Right-click (Windows) or CTRL+click (Mac) on a group in contacts and select Delete Group.

2. If there are contacts in the group, click Yes in Delete Group.

The "Yes" and "No" buttons are in the "Delete Group" dialog.

The Group is deleted from contacts. Any contacts that were not in another group are deleted.

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