Step 1. To provide network access to a PC, connect one end of an additional Ethernet cable (not provided) to the PC port on the back of the phone body

II. Getting to know your Grandstream GXP2160

Phone Feature	Description
Line Keys	Access your phone lines and features
Soft Keys	Access the function displayed on the screen above the soft keys. The soft keys change depending on what you are doing at the time.
Menu Keys	Scroll through information or options displayed on the screen.
Standard Keypad	Digits used to dial or enter input in menu
OK Key	Confirms actions
Headset Key	Toggles headset mode on or off. The LED indicator glows green when the headset is activated.
Hold Key	Places caller on hold or resumes a held call.
Transfer Key	Transfers a call.
Speaker	Toggles the speakerphone (hands-free) mode or not.
Message Key	Access your voice messages. The LED indicator glows green when receiving a new voice mail.
Conference Key	Creates a conference with another party.
Mute Key	Toggles the microphone on or off.
Volume Key	Adjust the volume of handset, headset, speaker.
Keypad keys	Allow you to enter numbers, letters, and special characters. If a menu item has an index number, you can use the keypad key to select the item.
Speaker	Provides ringer and speakerphone audio output.

III. Basic Phone Functions

1. Answering a Call

Option 1. Pickup the Handset

Option 2. Press the Speaker Button

Option 3. Press the Headset Button (if separate headset is attached)

Option 4. Press a red flashing line button to answer a call.

2. Placing a Call

Step 1. Pickup the Handset or press the Speaker button to hear a DialTone

Step 2. Using the Dialpad, dial the extension or the 10-digit number of the person you wish to call.

3. How do I put a caller on Hold?

Step 1. Press the || Key or Hold during a call.

Step 2. To resume a held call press the || button again again or press the Resume softkey.

4. How do I transfer a call?

Your Grandstream GXP21xx Device supports two different methods of Transferring calls. Both options are described below:

Option 1: Attended Transfer: You call the person to whom you are transferring the call and speak with them before sending the transfer:

Option 2: Blind Transfer: You transfer the call without speaking to the other party to which you are transferring the call.

To perform an Attended Transfer:

Step 1: During an active call, press the Line 2 key. The call is placed on hold and a new line is opened to dial the number.

Step 2: Dial the number you want to transfer the call.

Step 3: When your call is connected with the other party, press the [Tran] button. Then press the Line 2 key to complete the transfer.

To perform a Blind Transfer:

Step 1: During an active call, press the [Transfer] soft key or the transfer button

Step 2: Enter the number to which you want to transfer the call

Step 3: Press the [Blindtrnf] softkey to complete the transfer.

5. How do I use "Do Not Disturb" mode to prevent incoming calls from ringing Device?

To activate Do Not Disturb (DND):

Step 1: With the phone idle, press the enter key to access the menu.

Step 2: Go to 5. Preference

Step 3. Using the right/left arrow keys toggle "Do Not Disturb" to Enable DND or Disable DND.

Step 4: Press the Save softkey to save changes.

The LCD screen indicates that Do Not Disturb is turned on for your phone by displaying an icon in the top bar of the LCD and the text DO NOT DISTURB on the LCD Screen..

To deactivate Do Not Disturb (DND):

Step 1: With the phone idle, press the enter key to access the menu.

Step 2: Go to 5. Preference

Step 3. Using the right/left arrow keys toggle Do Not Disturb from "Enable DND" to "Disable DND"

Step 4: Press the Save softkey to save changes.

The LCD screen should no longer display the icon and message.

6. How to place a Three-Way Conference Call

Step 1: Press the [Conf] softkey during an active call. The first call is placed on hold, a second line is opened, and you hear a dial tone.

Step 2: Dial the second person’s telephone number.

Step 3: Press the [Conf] softkey again. All three parties are connected in the conference call.

Note: When you hang up, the other two parties are disconnected.

IV. Restart your Phone

Step 1: With the phone idle, press Menu / OK button

Step 2: Choose 8. Reboot

Step 3: Choose Yes when prompted Are you sure you want to reboot this device now?

Note: The phone will reboot. During this time you will not be able to place or receive calls. Additionally, if you have a PC connected to the PC port of your phone, it will temporarily lose connectivity to your network.

V. User Guide

Refer to the manufacturer's User Guide for additional instructions and visual illustrations for the following:

Assembling the Phone
Connecting to Wired Network
Connect external corded Headset
Populate device's Contacts / Directory

User Guide

VI. Advanced Configurations

1. Busy Lamp Field (BLF)

Busy Lamp Field (BLF) is a feature that can be programmed into the Multi-Purpose Key of your device to provide status for another Extension on your UniTel Voice service. YourGrandstream GXP21xx Device includes two types of Multi-Purpose Keys (MPK): Physical MultiPurpose Keys and Virtual MultiPurpose Keys. This guide will walk you through the process to program BLF on your phone.

BLF Visual Indicators

The phone system will notify the end user of the status of the monitored extension by changing the LED colors.

Solid Green is the default status. No activity is occurring on the monitored extension.
Blinking Red indicates an incoming call on the monitored extension.
Solid Red indicates the monitored extension is in use.

Program BLF:

To configure the BLF feature on the GXP21XX phones:

On the Web UI, Click Settings
On the drop-down list, click on “Programmable Keys” (see figure below)
Go down to the “Multi-Purpose Keys” section of the page. Click on the dropdown menu of the key that is being set up. Scroll down and click “Busy Lamp Field (BLF).
On the “Account” dropdown menu, select Account 1. NOTE: Account 1 carries your extension setup. All BLF lines will be programmed to use ”Account 1”
In the Description field, type a label for the extension you want to associate with the BLF line i.e. BLF_720
In the Value field, enter the “Account ID” of the Extension that you want to monitor. Each extension has a unique Account ID. The Extensions “Account ID” can be found in your UniTel Voice Dashboard > Extensions: Mobile App & Devices section for the Employee Extension that should be monitored.

2. Speed Dial

Speed Dial is another feature that can be programmed into the Multi-Purpose Key of your device to allow quick dialing of a phone number or extension.

Programming Speed Dial:

There are two options to program Speed Dial.

Option 1: Speed Dial Keys can be programmed directly from your Phone's Multi-Function Keys. This is a convenient way to program a few important numbers into your phone.

Option 2: Speed Dial Keys can be setup through your Phone's Web Configuration. This is useful if you have many Speed Dial keys that you wish to program. We will describe both options below.

Option 1 - Program Speed Dial directly into Phone's Multi-Function Keys:

On the physical VPK that you want to program, press and hold the key until the LCD Screen shows the Multi Purpose Key settings screen (approximately 5 seconds)
Using the directional keys and dialpad enter the settings below:
Mode = “Speed Dial”
Account = Account 1 (you may see this as your 3-digt employee extension)
Description = a description for this Speed Dial destination (Use the keypad for characters)
Value= the Extension or 10-digit phone number to call
Once completed press the Save button.

-OR-

Option 2 - Program Speed Dial through Phone's web configuration:

To configure the Speed-Dial feature on the GXP21XX phones:

On the Web UI, Navigate to Settings > Programmable Keys” > Physical Multi-Purpose Keys (see figure below)
(you should observe a list of the 24 available Physical Multi-Purpose Keys and their current settings
For the desired key, enter the settings below:
1. Mode = “Speed Dial”
2. Account = “Account 1”
3. Description = Enter a description for this Speed Dial destination i.e. Bill, Sales, etc..
4. Value = Enter the destination number to dial. (i.e. Extension Number or the 10-digit phone number of an external number)
Repeat the above steps to configure each of your desired Speed Dial Keys
Press Save button

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