Open navigation

Learn How To Set Up Your Greetings

Your Unitel Voice phone system allows you to create custom greetings to ensure a professional caller experience. There are three types of greetings you can set up:

 Watch the video below for a quick overview of how to set up and use your greetings.



Steps to Set Up Your Greetings

  1. Log into Your Unitel Voice Account: Start by logging into your Unitel Voice account at Unitel Voice Login.
  2. Navigate to the Greetings Section: Once logged in, go to Settings → Greetings to manage and record your greetings.
  3. Set Up Your Main Greeting: The Main Greeting is the first thing callers hear when they reach your system. Use this greeting to welcome callers and provide call routing options (e.g., "Press 1 for Sales, Press 2 for Support"). You can record your greeting directly in the system or upload a pre-recorded audio file (.mp3 or .wav).
  4. Create an After-Hours Greeting: The After-Hours Greeting plays when calls come in outside of business hours. Use this message to inform callers of your hours, alternative contact options, or voicemail instructions.
  5. Set Up Voicemail Greetings: Each Employee and Department Extension can have a custom voicemail greeting. These greetings play when a call is unanswered or when calls go straight to voicemail.
    • Special Note: Voicemail greetings are managed in the Extensions section, NOT in Settings → Greetings.
  6. Upload or Record Your Greetings: You can either record greetings directly in the system or upload pre-recorded files. File Format Requirements: Ensure your files are in .mp3 or .wav format and meet the size limits.
  7. Preview and Save Your Greetings: Before finalizing, preview each greeting to ensure it sounds correct. Click Save to apply your changes.
  8. Test Your Greetings: Make a test call to ensure your Main, After-Hours, and Voicemail Greetings play as expected.

Want Additional Step-by-Step Instructions? Check out the following guides:


Still confused? Having trouble?

Contact us at [email protected], call 855-888-6423 x2, or Chat with us online.

We're here to help!

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.