Learn How To Set Up Your Extensions (Users & Groups)

Extensions determine where callers are directed after responding to your Main Greeting prompts. Setting up extensions properly ensures your phone system is organized, efficient, and easy to navigate.

Types of Extensions in Unitel Voice

Your Unitel Voice phone system supports three types of extensions:

1. Employee Extensions (Users)

   • Assign a unique extension to each employee.

   • Ideal for direct communication with team members.

   • Learn How to Set Up Employee Extensions

2. Department Extensions (Groups)

   • Group multiple users under a single extension.

   • Perfect for routing calls to departments like Sales or Support.

   • Learn How to Set Up Department Extensions

3. Dial-by-Name Directory

   • Allow callers to search and connect with employees by name.

   • Adds a professional touch to your phone system.

   • Learn More About the Dial-by-Name Directory

How to Set Up Extensions

Watch the instructional video below for a step-by-step guide on setting up and customizing your extensions.

For additional guidance, explore the detailed links above for each type of extension.

ⓘ Still confused? Having trouble?

Contact us at [email protected], call 855-888-6423 x2, or Chat with us online.

We're here to help!