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Learn How To Set Up Your Extensions (Users & Groups)

Extensions determine where callers are directed after responding to your Main Greeting prompts. Setting up extensions properly ensures your phone system is organized, efficient, and easy to navigate.


Types of Extensions in Unitel Voice

Your Unitel Voice phone system supports three types of extensions:

  1. Employee Extensions (Users)

  2. Department Extensions (Groups)

  3. Dial-by-Name Directory


How to Set Up Extensions

Watch the instructional video below for a step-by-step guide on setting up and customizing your extensions.

For additional guidance, explore the detailed links above for each type of extension.



Still confused? Having trouble?

Contact us at [email protected], call 855-888-6423 x2, or Chat with us online.

We're here to help!


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