Setup & Login

Modified on: Tue, 4 Mar, 2025 at 8:47 PM

Before logging into the Unitel Voice Office Mobile App, it’s important to understand that:

The username and password created during signup are different from your mobile app login.
The app syncs with your personal Employee Extension (User Extension).
You will use the Device Setup Form to create a unique mobile app login for your Employee Extension.

Watch a Quick Video on How to Set Up & Log In

Step 1: Create an Employee Extension (If Not Already Created)

You may have already created or been invited to your Employee Extension. If so, skip this step.

Step 2: Set Up the Mobile App for Your Employee Extension

Log into the Unitel Voice Dashboard and navigate to Extensions.
Find your Employee Extension and click "Edit".
In the "General Information" section, toggle "Mobile App & Devices" ON.
A new "Mobile App & Devices" menu will appear in the right-hand column.
Click the link to the Device Setup Form, where you can:
- Set up the mobile app, softphone, or IP phone for your extension.
- Create a unique login for the mobile app & softphone.
Once the form is completed, you’ll receive an email with your mobile app & softphone login credentials, along with links to download the applications.

Watch a Quick Video on Setting Up Devices

Step 3: Download the Apps & Log In

Once you’ve received your mobile app and softphone credentials, download and install the apps.
Log in using the username and password provided in the email from the Device Setup Form.

Download the UniTel Voice Office Mobile App & Softphone:

Mobile App:

Softphone:

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