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Sending instant messages

You can send an instant message (IM) to a team member.

Using messaging

You can use the Messaging tab to send an IM to a team member or to send an IM to a member of a chat room. You can also reply to a IM using Quick Responses.

To send an IM using messaging

1.  Go to the Messaging tab on the resource panel.

2.  Tap IM and tap Compose.

3.  Tap Add recipient or start typing the name of the contact you want to add to the IM.

4. Tap a team member.

5.  Type your message in Compose Message and tap Send.

UniTel Voice sends the IM.

To send an IM from a chat room

1. Go to Messaging tab on the resource panel.

2. Tap Rooms and tap the chat room.

3. Tap More.

4. Tap Members.

5. Tap the member you want to IM.

6. Tap Send Instant Message.

7. Type your message in Compose Message and tap Send.

UniTel Voice sends the IM.


Using Contact details

You can send an IM to a team member directly from Contacts.

To send an IM from Contacts

1. Go to the Contacts tab on the resource panel.

2. Select a team member by tapping on the team member or typing their name in the Search bar and tapping the team member.

Member Details opens.

3. Tap Send Instant Message.

4.  Tap inside the message area, type your message and tap Send .

UniTel Voice sends the IM



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