Chat room notifications

Modified on: Wed, 16 Mar, 2022 at 1:28 PM

UniTel Voice can notify you when there is a new message or when you have been mentioned in a chat room. You can change the way you are alerted using a combination of individual chat room notification settings and the following Preferences:

Preferences- Messages

Alert Sound can be enabled or disabled.
Alert Vibration can be enabled or disabled.
Alert Text Tone lets you choose the sound you want to use for incoming messages.

Preferences- Mentions

@mention Sound can be enabled or disabled.
@mention Text Tone lets you choose the sound you want to use for the new mentions.

Type of notifications

When you have a new message or mention, you may see the following depending on how you have configured Chat Room Notifications and Preferences:

A badge notification on Messaging in the resource panel with UniTel Voice in the foreground.
A badge notification on UniTel Voice with UniTel Voice in the background.
The device vibrating in the foreground, background, and on the lock screen.
The Alert Text Tone is played in the foreground, background, and on the lock screen.
The @mention Text Tone is played in the foreground, background, and on the lock screen.
A badge notification on the chat room in Rooms.
A mention badge notification on the chat room in Rooms.

Change chat room notifications

You can change the notifications you receive for each individual chat room. Choose from:

All New Messages: UniTel Voice notifies you if there is anew message or you have been mentioned in a chat room you are a member of.
Mention (@): UniTel Voice notifies you if you are mentioned in a chat room you are a member of.
Mute Room: UniTel Voice does not notify you that there is a new message or that you have been mentioned in a chat room you are a member of.

To change room notifications

1. Go to the Messaging tab on the resource panel.

2. Tap Rooms and tap on the chat room.