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Managing Contacts

UniTel Voice stores your contacts for you. These contacts may be contacts you have added using UniTel Voice, they can be contacts that are saved to your device, or they can be special UniTel Voice contacts known as team members.

UniTel Voice uses contacts saved on your device. UniTel Voice’s Contacts are continually synchronized with your native contacts. Adding, modifying or deleting a contact from one list updates the other list. You must enable iCloud contact syncing by setting iOS Settings > Contacts > Default Account to iCloud for this feature to work properly.

When multiple entries are merged as one entry on iOS, modifying a contact within UniTel Voice updates all the contact sources. For example, if you have set up the contacts from iCloud and Exchange and link the three entries as one entry on iOS, you see one single contact on UniTel Voice with unified information from the three sources. Editing this contact on UniTel Voice also updates contacts on iCloud and Exchange. Use the native contacts app to update only one source, such as iCloud.

Team members share their online status with you using their Team Messaging account. You can also exchange instant messages (IMs) with your team members.

If you have contacts that you use frequently, you can add these contacts as Favorites for easier access.

Learn how to add, edit, sort, and delete contacts.

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